1 of 3 KC200 cameras keeps going off line

1 of 3 KC200 cameras keeps going off line
1 of 3 KC200 cameras keeps going off line
2021-04-28 16:57:07
Model: AC50
Hardware Version:
Firmware Version:

I have 3 KC200 cameras and one of them keeps going off line.

The wifi signal where the camera is seems to be quite strong so i'm wondering if there is a fault with it.

Its annoying as i keep having to do a master reset which means having to climb up a ladder to do so!!!

Any ideas would be greatly apprecited.

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Re:1 of 3 KC200 cameras keeps going off line
2021-04-28 18:48:44

@steve888 

 

You could check or try a couple of things or try:

 

-Tap the camera in the Kasa app, then go to the gear icon, scroll down and tap device info. You should see the wireless network the camera is connected to. Tap on that which then should show the signal strength. This will fluctuate, but you want the strength ideally to be from -50s to -60s dBm. If you are seeing high 60s as you check periodically then what may seem like a good place may not be.

 

- Reserve an IP address for the camera away from the DHCP pool. If your router has an address reservation feature make it for the camera as it may be possibly having IP conflicts? Or enable the guest network on your router, and connect the camera to that network only.

 

- The power adapter may be the culprit? You can swap with one of the working cameras.

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Re:1 of 3 KC200 cameras keeps going off line
2021-04-29 07:07:23

@Tony 

 

Nice ideas .... however ...

 

As the camera is offline (green flashing light on the camera) there is no camera to click on and therefore no cog wheel to tap on so i am unable to access it remotely.

 

Also as an FYI one of my cameras is around 10 feet from the router and is at -69, the other camera is about 20 fet from the router and is at -40 and i have no issues with either of them.

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Re:1 of 3 KC200 cameras keeps going off line
2021-04-30 04:50:36

@steve888 I recommend factory resetting your camera once a month but do not recommend ever completely deleting the camera from the application. black magic specialist near me in Dubai

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Re:1 of 3 KC200 cameras keeps going off line
2021-05-24 15:02:26

 

SallyBruce wrote

@steve888 I recommend factory resetting your camera once a month but do not recommend ever completely deleting the camera from the application. black magic specialist near me in Dubai

Except it is an outdoor security camera and I would need an 8' ladder each time.  Not very convenient.@SallyBruce 

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