Kasa smart plug got soaked in water and stopped working.

Kasa smart plug got soaked in water and stopped working.
Kasa smart plug got soaked in water and stopped working.
2021-05-12 06:46:49
Model: KP400
Hardware Version:
Firmware Version:

My Kasa outdoor Smart plug got wet because of heavy rain and it has stopped working. It was brand new and I purchased it 20 days back.Is it covered under a warranty? How can I fix it at home?

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Re:Kasa smart plug got soaked in water and stopped working.
2021-05-19 13:48:21

@kasa-kp400 

 

It may have malfunctioned due to some other causes. In any case, I would recommend reaching out to our support team and informing them the plug just stopped working or is dead. They should be able to tell you the next steps to take. I believe your device comes with a two-year warranty from the date of purchase:

 

Here is the support team info: link

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Re:Kasa smart plug got soaked in water and stopped working.
2021-05-25 08:09:11 - last edited 2021-06-01 05:43:34

Press and hold the reset button for 5 seconds or until the Wi-Fi LED blinks amber and green to initiate the app-config process. To reset the smart switch/plug to factory defaults: Press and hold the reset button until the Wi-Fi LED blinks amber rapidly (about 10 seconds) to reset the Smart switch to factory defaults.

Curse removal

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