Smart plugs won’t connect through M2000

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Smart plugs won’t connect through M2000

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

R73018

2022-01-30 16:07:31

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Registered: 2022-01-30

Smart plugs won’t connect through M2000

2022-01-30 16:07:31

Model: HS103

Hardware Version: V2

Firmware Version: 1.14

Smart plugs will connect to my T Mobile M2000 and work locally but I can't enable remote control. T Mobile says they are not blocking any website. The M2000 says it's not blocking any.

I can control the devices locally as long as I'm on the same WiFi but cannot control them remotely.

suggestions? I've been on support forever.

1 Reply

Wayne-TP

2022-02-18 11:13:40

Posts: 4992

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Registered: 2020-06-23

Re:Smart plugs won’t connect through M2000

2022-02-18 11:13:40

Hi @R73018

Thanks for reaching out to us. Sorry to reply you late.

May I know can you see there is remote control option on your plug's “Device Settings” page?

For this remote control issue, please refer to the case 2 in this guide to troubleshoot:

What should I do if I cannot control my Kasa device?

If issue can't be solved, please feel free to contact us and tell us what troubleshooting steps you have done.

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Smart plugs won’t connect through M2000

Smart plugs won’t connect through M2000

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