EP25 will not reset, and cannot add to Apple home

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EP25 will not reset, and cannot add to Apple home

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
EP25 will not reset, and cannot add to Apple home
EP25 will not reset, and cannot add to Apple home
2023-06-20 01:58:02
Model: EP25P4  
Hardware Version: V1
Firmware Version: 1.8

No idea on hardware or version numbers.

 

EP25 from a box of 4. Other 3 work as expected. I just pulled this one out of the box and it will not add to homekit. I get "Unable to Add Accessory. An unknown error occurred." I have tried many, many times to reset the plug and add it using the instructions found at:

 

https://community.tp-link.com/us/smart-home/kb/detail/412486

 

I have not been successful. I have tried multiple iPhones and iPads. I have powered those devices off and back on to clear the Home cache. Nothing at all is making any difference in my ability to add this plug. It is brand new, just removed from the box.

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Re:EP25 will not reset, and cannot add to Apple home
2023-06-20 11:41:41

  @Slacker 

 

Please ensure the plug flash amber rapidly during the reset and turns back to flashing amber and blue (Ready to Setup) after that. 

 

Try to skip the step that adds to Apple Home, and continue the setup with Kasa APP instead. You may refer to the instruction here (Notes on Step 3): How to set up your HomeKit-supported Kasa devices

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