All my kasa devices disappeared from the Kasa app
All my kasa devices disappeared from the Kasa app
I have lights, cameras, and plugs of different models. all have worked in my ios and android kasa apps for over 3 years. tonight all devices are gone from all apps on all my mobile devices. my home, rooms, and smart settings are there, but not a single device is showing.
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Hello Everyone,
There was a network fluctuation and it is now fixed. Notice for Kasa Server Error on Nov 15th, 2023 (UTC+8)
Can you share the latest status of your devices with us?
Tips: If the device's connection doesn't restore automatically, try to restart Kasa App (force close and reopen), or power cycle Kasa devices.
If you were having trouble linking Kasa to third-party services like Alexa or Google Home. Try to re-link them only if Kasa devices are functioning properly in Kasa App.
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@dlwhite66 Same happened with me, came here to find out more info. Sporadically a few devices (in a group) show up.
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@dlwhite66 same with me too.
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@jjhung88 Yes. Same here at about 10PM Eastern time. All linkages to Alexa service down too.
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@Bob_Smith I have intermittent use via google home. mostly it shows offline and sometime online. just deleted all data and cache, uninstalled and reinstalled. done that twice but still no go.
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I am not going to mess with anything for now. Rebooted my router and that did nothign of course.
There is obviously a systemic problem here with the service. Hopefully TP-Link / Kasa can get this figured out and magically tomorrow morning will wake up and it will be restored like it never happened.
This is the reason why I never put anything mission critical on these smart devices (door locks / garage doors, etc).........
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@Bob_Smith and they are back. Did nothing but wait. Would be nice if the system status reflected this temporary outage/update/whatever.
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Same thing. I waited overnight, and when I got up, all my devices were back & functional, except one 3-way circuit. Of courses the switches (primary = connected to power, & secondary = connect to house device) worked, but the app does not show the primary switch.
I have tried over five times to add the primary switch, & every time I get past the SSID/password page & switch the phone to the SSID, the phone waits a couple minutes for the connection to be established, & then errors out. Doing a 10-second full reset & trying again does not help. Thinking it might be the fault of the primary switch, I reset the secondary switch & tried to add it. This worked; see the reply below.
It's clear that the primary switch makes the WiFi connection, because the WiFi lights steady green for a few seconds, & then goes out. Further, the WiFi router shows a good WiFi connection & the IP address of the switch. However, Kasa is unable to add the device to my app.
It would be nice to hear from Kasa about this problem.
Edit: I just added a brand-new, never-used HS103 plug, & that worked.
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This time I did a full (10-second) reset of the secondary switch, & successfully added it. I then held the switch on the primary switch for 5 seconds to force it into passive mode. Everything is working again.
Note that this primary switch is the only HS210 switch I have ever seen that has the traveler screws on the bottom of the switch. If this switch is junk or has failed, let me know & I will replace & junk it.
Edit: So that the active (connected to WiFi) switch is primary (connect to power), I ended up swapping the installation of the two switches.
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This brings me to another question: After I have installed two HS210 switches in a 3-way circuit, is there an easy way (without removing the wall faceplates to use a voltage probe) to tell which switch is wired to power & which switch is wired to a house device?
I can easily tell which switch is active (connected to WiFi) & which is passive (hidden from the app) by briefly pressing the right-hand button.
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Hello Everyone,
There was a network fluctuation and it is now fixed. Notice for Kasa Server Error on Nov 15th, 2023 (UTC+8)
Can you share the latest status of your devices with us?
Tips: If the device's connection doesn't restore automatically, try to restart Kasa App (force close and reopen), or power cycle Kasa devices.
If you were having trouble linking Kasa to third-party services like Alexa or Google Home. Try to re-link them only if Kasa devices are functioning properly in Kasa App.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 1791
Replies: 11