All smart switches and plugs have disappeared from Kasa home app.
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I have around 25 smart plugs and switches, and have always used both the Kasa app as well as Alexa to control them.
But today when I opened the Kasa app it says: "No Device Yet"
I've tried logging out and back in, clearing cache and data, even reinstalling the app completely.
It still shows all my scenes, but they all show "invalid action" since there's no device associated with them.
My Alexa app still sees the devices and is able to control them, so they clearly haven't been lost entirely from my account... I'm guessing it may be a bug with the latest update to the app. Anyone else see something similar?
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Update
Description
Kasa devices disappear from App, App reports "Network Unstable" and other malfunctions of cloud-based services on Nov 15th, 2023 (UTC+8)
Status
18:00 Nov 15th, 2023 (UTC+8) -- Service has been restored
Tips: Try to restart your Kasa App and Kasa devices if it still reports errors.
Thank you very much for your time and patience while the team worked on this. Feel free to let the community know of any observations!
_______________________________
Hello Everyone,
An unexpected surge in server fluctuations has been observed and our support team is currently looking into it with high priority.
We will keep you updated here in the community when we receive any updated news. Appreciate for your time and patience. Thank you.
TP-Link Community Support Team
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@VORNDEX Had nothing to do with my wifi - it was a server side issue. It's been resolved though.
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All the lights are on in my living room and I'm too lazy to get up and switch them off manually.......
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Update
Description
Kasa devices disappear from App, App reports "Network Unstable" and other malfunctions of cloud-based services on Nov 15th, 2023 (UTC+8)
Status
18:00 Nov 15th, 2023 (UTC+8) -- Service has been restored
Tips: Try to restart your Kasa App and Kasa devices if it still reports errors.
Thank you very much for your time and patience while the team worked on this. Feel free to let the community know of any observations!
_______________________________
Hello Everyone,
An unexpected surge in server fluctuations has been observed and our support team is currently looking into it with high priority.
We will keep you updated here in the community when we receive any updated news. Appreciate for your time and patience. Thank you.
TP-Link Community Support Team
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Try connecting phone to a 5G WiFi connection. That solved the issue and now I can see all my plugs and devices on the app👍
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@VORNDEX Had nothing to do with my wifi - it was a server side issue. It's been resolved though.
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@Wayne-TP I deleted and reinstalled the app. Logged back in and all my wall switches are still not s
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