Smart Plug Showing Offline and Can’t Reset

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Smart Plug Showing Offline and Can’t Reset

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Smart Plug Showing Offline and Can’t Reset
Smart Plug Showing Offline and Can’t Reset
2023-12-06 13:46:37
Model: HS103  
Hardware Version:
Firmware Version:

My Smart Plug is greyed out in the app and showing as Offline. I performed a factory reset so that I could add the device again but the app wants me to scan the QR code which I no longer have. There is no QR code on the plug itself and I no longer have the box. Is there another way to add the device or get the plug back online?

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Re:Smart Plug Showing Offline and Can’t Reset
2023-12-08 22:50:03

  @KRMM model HS100 showing off line but cannot get it reset 

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