@LemonFart,

Your best bet will be to use the IP Reservation feature, unfortunately. It sounds as though there may be a network setting that is causing the developer difficulty in regaining the connection. An IP Reservation is Dyanimic to the Camera so you may simply provide your supervisor with the MAC address of the device to reserve.

In general, Companies and IT departments would prefer to have devices not make requests across the network to the DHCP server, which allows your supervisors to more accurately track the devices that are connecting to the network - as they can reliably see the camera in their client list.

Without access to the router settings, there is not too much that can be done, but you can try:

• Enabling the Camera Account Feature, this broadcasts the video stream across your network and can be accessed via Username and Password. This may be enough to keep the router-camera connection alive.
• Checking the Distance between your nearest access point and your router. Are there large metal objects between the camera and router?
• It is possible on some of our latest cameras with the latest updates to set a static IP on the camera. First check to see if your model has the feature under Advanced > Network. Be warned that creating a static IP without the corresponding reservation can result in another device stealing the IP and your camera not being able to reconnect at all.