C425 Camera simply will not connect to network

C425 Camera simply will not connect to network

C425 Camera simply will not connect to network
C425 Camera simply will not connect to network
3 weeks ago
Tags: #camera not linking
Model: Tapo C425  
Hardware Version:
Firmware Version:

I reached out to my neighbors and several said Tapo cameras were great. One gave me a C425 to try oiut. Said it would take 5 minutes to add to my home newtork and they  "worked great". Only it doesn't!   I charged the battery; loaded the app to my iphone12;. went through all the blinking lights stuff and after all this, it simply failed. As mentioned, this is an iphone 12;  I have Xfinity cable and rent an Xfi modem/router. Looking at the Gateway software,  there are two networks (Bubba) with the same SSID one is 2.4 and the other is 5.0. I am told this is standard and most devices that require 2.4 simply find it. Only I keep getting no 2.4 network is available. I have invested 6 hours. I have loaded and then deleted and reloaded the app three times. I even reset my gateway which messed up everyone in the house. This is simple: I went through the setup at least three times. Every time, this FAILS and says no 2.4 Ghz network found. I found others that have had this issue and while some got their camera to work, they honestly didn't know what they did to get it working.  This is fundamentally simple: nothing in your directions addresses this and this rather simple process keeps failing. This should not be happening. I have standard equipment from reputable companies with the exception it would appear, of your camera. WIllgive it a day or so but giving the camera back. Complete waste of time. 

  0      
  0      
#1
Options
7 Reply
Re:C425 Camera simply will not connect to network
2 weeks ago - last edited 2 weeks ago

  @Bluespicker Did you in fact connect the phone WiFi to the temporary camera network (Step #5) as described in the setup video, starting at the 1 minute mark (see video link)? Once you connect to your phone, you then proceed to choose an appropriate 2.4GHz home network. Be patient as my connection failed once or twice but then connected. I hope that helps.

How to Set Up Your Tapo Smart Wire-Free Security Camera (Tapo C425/TC85) | TP-Link - YouTube

  0  
  0  
#2
Options
Re:C425 Camera simply will not connect to network
2 weeks ago

  @Bluespicker I had a similar issue this morning. I had three TC85 cameras successfully connected but could not get a C425 additional camera to connect.  I tried for quite a while. 

 

The C425 is the same camera as TC85 except for some packaging differences. So out of desperation I selected TC85 instead of C425 in the app and it instantly connected.  I have no idea why.  Maybe I just got lucky and it would have connected that time with C425, or maybe since I already had TC85's on my network it worked. 

 

But maybe it's worth a try. 

 

 

  1  
  1  
#3
Options
Re:C425 Camera simply will not connect to network
2 weeks ago

  @Walt_2024 Following the directions was rather easy and yes, I did every step... right up to the pairing which failed as the message was no 2.4 Ghz network found. I have Xfinity internet and decided to just rent their router/modem which was a mistake as they have removed setting many of the network features which they call automating them. Today, I noticed that the secuiry setting of WPA2 was now set. I could not set this previoulsy as it wasn't on the drop down menu as a choice rather they ahd WPA2 grouped along with several others as the only choice. I went through the direction again and  everything worked except now, the software says "Weak network SIgnal" cannot initiaize. The camera was sitting 2 inches from the modem/router. My PC is on the other side of the house, I have phone, a tablet as does my son and my wife. We haveTvs, xboxes ect all over the house and yet this camera cannot pick up the network. The camera is simply not able to get a network signal yet everything esle in the house works. From what I gather, Xfinity is trying to sell me a device for 2.4 Ghz that boasts the signal. I am headed to best buy to get a new modem/router but I am afraid it will not work if the camera can't obtain the network signal.  My question, what do others use and is a 2.4 Ghz booster required? 

  0  
  0  
#4
Options
Re:C425 Camera simply will not connect to network
2 weeks ago - last edited 2 weeks ago

  @Bunyipb I think Xfinity modem/router is cutting signal strength on the 2.4 Ghz to force me to buy a boaster. I couldn't get a 2.4 Ghz signal on the camera with the camera literally sitting 2 inches away form the modem/router. My problem is: is this booster 100% required on 2.4 networks all the time or can I just replace the modem/router and fix this

  0  
  0  
#5
Options
Re:C425 Camera simply will not connect to network
2 weeks ago
It is very interesting that your phone can detect the Xfinity 2.4GHz WiFi signal but the C425 cannot. Sorry, beyond my technical experience. FYI, I am using the TP-Link Archer AX4400 WiFI router (Walmart). A most excellent router for blasting both 2.4GHz and 5GHz through all my walls (with no signal attenuation (loss)) and easily created a WiFi "bubble" of approximately 200 ft. radius around my house (until very low signal strength). Note that this all depends on your particular placement in the home as well. I enjoy the TP-Link interface on the web (and phone app "Tether") for setting passwords, knowing who/what is connected, and setting up "GUEST NETWORK" on both frequencies for devices like the Tapo camera, Hub, and my robotic vacuum. Note that there is an additional GUEST NETWORK setting to enable: "Guests can see each other" otherwise the camera and hub won't see each other. My security settings are set to "WPA/WPA2 -Personal" from the TP-Link interface wifi security setting window. (Home network setting is WPA2/-PSK[AES]). As I mentioned earlier, it took 2 or 3 consecutive attempts to connect the camera for me. Now all works fine.
  0  
  0  
#6
Options
Re:C425 Camera simply will not connect to network
a week ago

  @Bluespicker  I have officially reached the end of my rope with this. Everyone in our neighborhood is on Xfinity as it is the only choice.as we live in a rural area.  I purchased a Netgear Nighthawk modem/router llisted as compatable with the Tapo C425 camera. Installed this and  I now have both 2.4 and 5.0 networks. I went through the setup once again (actually, now 5 times). I wish to stress,  all the steps work right up to the last step which is pairing. My phone has no problem picking up the 2.4 network anywhere in the house.The camera has no problme finding the 2.4 network in the earlier steps. Pairnig fails everyt time.  Tapo support is non existent. I went back through the thousands of issues listed for this camera. I found a reference to interference so I put the WIFI anaylzer on my phone. My camera cannot pick up my wife when 10 feet away but seemes to be picking up outside networks on channels. I altered the channel selections from 1 to 6 and then 11 and the results were the same: pairing failed. We live in a new subdivision and everyone has their router/modem located in the same place as this is where the cable company installed them when the homes were built (last 2 years). The channel selection did nothing eventually set to 4. DSN number was suggested to change to 8.8.8.8 which has been done. I wish to stress, it seems this camera is unable to PAIR to my network. This is staring to look like a camera issue. One thing I haven't tried is an extender. But when you have the camera 10 ft from the modem/router it should easily connect.  It does not. 

  0  
  0  
#7
Options
Re:C425 Camera simply will not connect to network
a week ago

  @Bluespicker There could be a problem with the camera but first, have you used software to analyze channel  interference from neighborhood devices using the same, or an interfering channel, as your router? I don't recall what I've used in the past on my PC. Here's a link. Best wishes!

 

https://www.netspotapp.com/wifi-channel-scanner/best-wifi-channel-scanner-apps-windows.html/

 

  0  
  0  
#8
Options
icon

Accessibility Adjustments

icon RESET

Choose the right accessibility profile for you

OFF

Seizure Safe

Eliminates flashes and reduces color

OFF

Cognitive Disability

Assists with reading and focusing

OFF

Vision Impaired

Enhances the website's visuals

OFF

ADHD Friendly

More focus and fewer distractions

Content Adjustments

Adjust Scale

icon
100%
icon

Highlight Title

icon

Highlight Link

icon

Text Magnifier

icon

Readable Font

icon

Adjust Fontsize

icon
100%
icon

Align Center

icon

Adjust LineHeight

icon
100%
icon

Align Left

icon

Adjust LetterSpacing

icon
100%
icon

Align Right

icon

Color Adjustment

Low Saturate

icon

High Saturate

icon

Dark Contrast

icon

Light Contrast

icon

Set Text Colors

Monochrome

icon

Set Title Colors

High Contrast

icon

Set BackgroundColor

Orientation Adjustments

Muted

icon

Hide Images

icon

Read Mode

icon

Stop Animation

icon

Reading Mask

icon

Highlight Hover

icon

Big Black Cursor

mutedicon

Big White Cursor

icon

Hide Video/Audio

icon

Stop Video

icon

Stop Audio

icon

Hide Animation

icon

Reading Guide

icon

Useful Links