C425 Camera simply will not connect to network
I reached out to my neighbors and several said Tapo cameras were great. One gave me a C425 to try oiut. Said it would take 5 minutes to add to my home newtork and they "worked great". Only it doesn't! I charged the battery; loaded the app to my iphone12;. went through all the blinking lights stuff and after all this, it simply failed. As mentioned, this is an iphone 12; I have Xfinity cable and rent an Xfi modem/router. Looking at the Gateway software, there are two networks (Bubba) with the same SSID one is 2.4 and the other is 5.0. I am told this is standard and most devices that require 2.4 simply find it. Only I keep getting no 2.4 network is available. I have invested 6 hours. I have loaded and then deleted and reloaded the app three times. I even reset my gateway which messed up everyone in the house. This is simple: I went through the setup at least three times. Every time, this FAILS and says no 2.4 Ghz network found. I found others that have had this issue and while some got their camera to work, they honestly didn't know what they did to get it working. This is fundamentally simple: nothing in your directions addresses this and this rather simple process keeps failing. This should not be happening. I have standard equipment from reputable companies with the exception it would appear, of your camera. WIllgive it a day or so but giving the camera back. Complete waste of time.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@Bluespicker Did you in fact connect the phone WiFi to the temporary camera network (Step #5) as described in the setup video, starting at the 1 minute mark (see video link)? Once you connect to your phone, you then proceed to choose an appropriate 2.4GHz home network. Be patient as my connection failed once or twice but then connected. I hope that helps.
How to Set Up Your Tapo Smart Wire-Free Security Camera (Tapo C425/TC85) | TP-Link - YouTube
- Copy Link
- Report Inappropriate Content
@Bluespicker I had a similar issue this morning. I had three TC85 cameras successfully connected but could not get a C425 additional camera to connect. I tried for quite a while.
The C425 is the same camera as TC85 except for some packaging differences. So out of desperation I selected TC85 instead of C425 in the app and it instantly connected. I have no idea why. Maybe I just got lucky and it would have connected that time with C425, or maybe since I already had TC85's on my network it worked.
But maybe it's worth a try.
- Copy Link
- Report Inappropriate Content
@Walt_2024 Following the directions was rather easy and yes, I did every step... right up to the pairing which failed as the message was no 2.4 Ghz network found. I have Xfinity internet and decided to just rent their router/modem which was a mistake as they have removed setting many of the network features which they call automating them. Today, I noticed that the secuiry setting of WPA2 was now set. I could not set this previoulsy as it wasn't on the drop down menu as a choice rather they ahd WPA2 grouped along with several others as the only choice. I went through the direction again and everything worked except now, the software says "Weak network SIgnal" cannot initiaize. The camera was sitting 2 inches from the modem/router. My PC is on the other side of the house, I have phone, a tablet as does my son and my wife. We haveTvs, xboxes ect all over the house and yet this camera cannot pick up the network. The camera is simply not able to get a network signal yet everything esle in the house works. From what I gather, Xfinity is trying to sell me a device for 2.4 Ghz that boasts the signal. I am headed to best buy to get a new modem/router but I am afraid it will not work if the camera can't obtain the network signal. My question, what do others use and is a 2.4 Ghz booster required?
- Copy Link
- Report Inappropriate Content
@Bunyipb I think Xfinity modem/router is cutting signal strength on the 2.4 Ghz to force me to buy a boaster. I couldn't get a 2.4 Ghz signal on the camera with the camera literally sitting 2 inches away form the modem/router. My problem is: is this booster 100% required on 2.4 networks all the time or can I just replace the modem/router and fix this
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Bluespicker I have officially reached the end of my rope with this. Everyone in our neighborhood is on Xfinity as it is the only choice.as we live in a rural area. I purchased a Netgear Nighthawk modem/router llisted as compatable with the Tapo C425 camera. Installed this and I now have both 2.4 and 5.0 networks. I went through the setup once again (actually, now 5 times). I wish to stress, all the steps work right up to the last step which is pairing. My phone has no problem picking up the 2.4 network anywhere in the house.The camera has no problme finding the 2.4 network in the earlier steps. Pairnig fails everyt time. Tapo support is non existent. I went back through the thousands of issues listed for this camera. I found a reference to interference so I put the WIFI anaylzer on my phone. My camera cannot pick up my wife when 10 feet away but seemes to be picking up outside networks on channels. I altered the channel selections from 1 to 6 and then 11 and the results were the same: pairing failed. We live in a new subdivision and everyone has their router/modem located in the same place as this is where the cable company installed them when the homes were built (last 2 years). The channel selection did nothing eventually set to 4. DSN number was suggested to change to 8.8.8.8 which has been done. I wish to stress, it seems this camera is unable to PAIR to my network. This is staring to look like a camera issue. One thing I haven't tried is an extender. But when you have the camera 10 ft from the modem/router it should easily connect. It does not.
- Copy Link
- Report Inappropriate Content
@Bluespicker There could be a problem with the camera but first, have you used software to analyze channel interference from neighborhood devices using the same, or an interfering channel, as your router? I don't recall what I've used in the past on my PC. Here's a link. Best wishes!
https://www.netspotapp.com/wifi-channel-scanner/best-wifi-channel-scanner-apps-windows.html/
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 170
Replies: 7
Voters 0
No one has voted for it yet.