Tapo H100 losing connections to all sensor devices
I have Alexa Turn say "Basement door open" and turn ON Basement Tapo Bulb when I trigger an open door with Tapo T110 door sensor on it.
When It closes, similarly, "Basement Door Closed" and light off. Fine.
Today I opened the door, and nothing happened. So, Looking into it, I notice the Tapo App showing ALL SENSORS are not connected.
my temporary Fix, is to power off the H100 hub, and power it back up.... FINE, all sensor devices re-connect, and I open door & it works fine.
Lost track how many times I have had to reset it this way!! Which makes the system usless!
Why does it keep losing/dropping them.
I've gone through all the standard debugging steps, it's not the router, its not inteference, its not my computer, its not my ISP, its not my neighbors dog using the microwave!, its just wants to drop all the devices. Totally Unacceptble. I have temperature devices warn me if it gets to hot/cold. Ive water leak detectors warm me if there is a leak! What use are they if they don't work?
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Something is definintely not right. I have a few dozen sensors and I do not believe mine have ever disconnected over the last few years. I also do not think that I have seen this behavior reported before.
Interference will defintely not be cause due to subg frequency and all devices disconnecting at one time - also, the autoamtions will be handled locally, so even your ISP is not at fault.
With how extreme the disconnects are I would honestly recommend resetting the hub, it really sounds as though something is going wrong and crashing. You should be able to perform a soft reset and keep your connected devices and settings - but ideally something like this would be done with a reset to factory defaults. Unfortunately, a factory reset will require you to configure the sensors again.
If you do have another hub that supports sub-g, you can move your devices over to that hub in the hub's settings, that way resetting the hub will be far easier than having to go to each sensor.
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Same Old crapanswer.
reset, reboot, reconfigure, remove, reinstall, update firmware, reboot router, move locations, try another device bla bla bla.
I spent 200$+ for devices that do not work!
d-A tech support think we already done ALL of that sever times and when we STILL can't fix it ourselves, we contact Tech Support.... and they tell me to do what I did 10x !!!!
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Apologies for opening an old thread. The same happened to me and TP Link tested a few firmware changes for me that did not work.
I ended up buying another hub that I purposely did not update to the same firmware that the original hub was at. This fixed it for me until yesterday. My sensors suddenly have stopped working with the hub. Same symptoms. Reboot fixes the connection. Hub is connected wired to my home network.
When I press the ringtone button for the hub on the app it takes around 5-10 seconds for it to register. I've also got the old hub and at the same time with one sensor that I left (can't remember why) and that does not have an issue (yet.. )
The money spent is not as much of a problem compared to the inconvenience of intermittent issues when the whole houses' lighting is managed by automation.
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The H500 hub is affected as well. My push-buttons are all non-responsive.
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Jumping-in on this thread to give a update on what's happening to this new H100 customer.
I bought an H100 and two kinds of sensors off Amazon less than one week ago. I've had three dropouts in three days of both sensors, on the low-power wireless network side. Wi-Fi is fine.
The first time it "fixed" itself after an hour. The next two drops required unplug+replug of the hub after several hours. I'm monitoring the temperature, in my spare refrigerator so it's easy to see on a graph where data just stops coming in.
The irony is I bought this to replace another company's Wi-Fi thermometer which has a multiple-user documented flaw of dropping Wi-Fi randomly. I have almost 20 TP-Link devices and expected these to operate equally flawlessly. 😑
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