Cloud Account forgets cameras after being offline for a while

Cloud Account forgets cameras after being offline for a while

Cloud Account forgets cameras after being offline for a while
Cloud Account forgets cameras after being offline for a while
2025-04-07 16:57:48

Has anyone seen this?:

 

- my (4) C220 cameras were set up successfully via the app

- they operated for a couple of weeks with no problems

- I stored them in a closet for a month because we didn't need them

- when I set them out and plugged them in, they were no longer accessible from the app

- I had to hardware reset them and connect them with the app before they worked again

 

Question?

 

How long can a camera be disconnected from my TP-Link cloud account before they are dropped?

 

This is a serious problem, as we sometimes have extended power outages while we are away.

 

They won't work when the power comes back on - just when I need them the most...

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Re:Cloud Account forgets cameras after being offline for a while
2025-04-07 19:02:33

  @DonGull,

Were you able to tell if the Tapo cameras were unlinked from your account/app entirely, or were simply not accessible over the network. The cameras may have begun operating and recording as you had set perviously, but they may have not been able to automatically reconnect to your wireless network.

 

As far as I am aware, the cameras will not be removed from your account without you removing the device or adding the device to another TP-Link ID.

 

If the cameras are functional and connected, the cameras can go quite a long time without being connected and they will continue to record even if they cant connect to your network or the cloud. I have even spoken with a few users that have configured a few cameras to record without a connection at all, and then they will go and download the videos from the SD card when they visit the home with the camera.

 

To improve their stability, you would want to provide the best opportunity for the cameras to automaticall reconnect to your network. Consider setting an IP Reservation and then a Static IP for the camera on your network. 

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