Unable to download clips. Your phone is not connected to the same network as your Tapo device
Unable to download clips. Your phone is not connected to the same network as your Tapo device

I saw an old post thats almost a year old with no answers, so I'm starting a new thread.
I have 3 C425 cams, 7 C120's and 2 C100's. I cannot download clips on any of them. They all started erroring on the same day (6/1/25). Before that, they all worked. All of my cams and phones are on the same 2.4ghz network - the only 2.4ghz network I have.
I've been communicating for days with tech support and they dont seem to be able to figure this out. I'm 99% sure its a bug or network protocol issue on their side. I've tried 2 different iPhones and an Android phone and they all get the same error.
With the help of ChatGPT (no groans please) I have gone through hours of troublshooting. Ive gone through all of my routers settings, no issues. I've explored everything to do with WiFi settings on all of the phones, no issues.
BTW, I have done a total reset on 2 cams and added them as new. The problem disappears on them.
Is this happening to anyone else??
ChatGPT says:
"This points to a software side credential/token or network cache corruption, either:
A change in how the Tapo app or Cloud verifies local vs remote, or
A corrupted local authorization state tied to the existing cameras in the app
On the day this started, something (like a Tapo app update, firmware push or router policy security change) broke local network recognition of the previously added cameras, perhaps invalidating their local access token or LAN registration.
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@danweis I am experiencing the same issue on all of my cameras, whether they're going through the access point or through the original router. If I click download at the top of the page that shows the view of the clip, it will download it into the camera's memory. I can then click on that and download it to my video photo folder on my iPhone.
I recently had to reset a few of my cameras in order to get them to link properly through the access point I also reset the router that's being used as an access point so everything is working perfectly with the exception of downloading my clips witho
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@Spindlenutt same message using an access point. Had it working and now it's broken again. I did have a blink camera running through the access point no issues. Which suggest to me an issue with software on Tapo's end.
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@Spindlenutt well I finally gave up and "Removed" each camera and added it back, in the app. Tapo--> Settings-->Remove Camera. Then Tapo-->'+' in the upper right corner of the app. The good part, if there was one, was that after "Remove Camera" they each reset automatically and I had to join their TPLink-xxxxxx WiFi network and choose my WiFi network and finish up the installation. Fortunately, I didn't loose any recordings on the SD card. I did loose ALL of my detection zones.
As an aside, TP-Link worked with me for quite some time before they ghosted me. The last thing I did was send diagnostics to them and they replied with 'thanks, we've escalated this to the engineers, and we'll get back to you'. That was July 9th. I really don't expect to hear back from them. Hope you get your cams working. Fortunately, their cams are way better than their tech support.
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danweis wrote
@Spindlenutt well I finally gave up and "Removed" each camera and added it back, in the app. Tapo--> Settings-->Remove Camera. Then Tapo-->'+' in the upper right corner of the app. The good part, if there was one, was that after "Remove Camera" they each reset automatically and I had to join their TPLink-xxxxxx WiFi network and choose my WiFi network and finish up the installation. Fortunately, I didn't loose any recordings on the SD card. I did loose ALL of my detection zones.
As an aside, TP-Link worked with me for quite some time before they ghosted me. The last thing I did was send diagnostics to them and they replied with 'thanks, we've escalated this to the engineers, and we'll get back to you'. That was July 9th. I really don't expect to hear back from them. Hope you get your cams working. Fortunately, their cams are way better than their tech support.
I would strongly recommend sending another email to the support team as a reminder. The processing time for each case varies depending on the level of complexity, and things might become challenging when the phenomenon cannot be replicated or there are no traces leading to the problem.
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Spindlenutt wrote
I am experiencing the same issue. I reset my access point hard reset. I reset my cameras. I made sure that both networks were named the same between the access point and the router I’m accessing from in my home. I am hardwired from my in-home router to the access point. And I still have the issue and every camera is doing it again after having it working at one point. Incidentally, it is a TP link router on my access point an AC 1900.
Try to ping the camera with your phone. If the ping goes through but you still cannot download the SD card clips, submit a Tapo app log to the support team and request further assistance. How to get the log of Tapo app
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@Wayne-TP Honestly, it's just not worth my time. I have spent countless hours gathering info, writing email after email, researching, combing the internet, communicating with 3 different AI's, etc. I'm just done. Every time I file a tech support request, they ask the same questions over and over and over. Do they have a customer database? If so, do they even bother to consult it? I'm not sure they even have any engineers that are readily available. I ask highly technical questions and I get first level people reading off cue cards every time. If I didn't have so many of their cameras, I'd change brands..
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@Wayne-TP I did submit a log. July 9th..... No follow up...
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I spent a few hours setting up another access point. I cleared out old networks that were saved on my iPhone that had the same name. There were just old records. All the cameras worked perfectly for about four or five days downloads everything. Everything worked quickly and smoothly. Today is Sunday the 17th and everything is down again unable to download cameras I can still look at, but I'm unable to download any clips. What a
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I am virtually unable to navigate this forum effectively. This may help you. On my Linux machine I have to configure my VPN Nord VPN that is via dialogue box. No push button connect really. The other night I learned that I needed to enable local area network discovery or LAN discovery. To see my router. I can log into it another way, but..
while searching out the thread, someone from TP link mentioned getting into the application settings and making sure that essentially LAN discovery was enabled in the app permissions. By selecting. "Local Nerwork" on. Which is essentially the same thing as your VPN allowing local area network discovery it began with iPhone OS 14 I believe it said.
So basically what is happening is the phone cannot see your devices on the local area network though they can if that makes any sense which it doesn't to me really but what do I know.
I disabled my Nord VPN on my iPhone and I also shut off the threat protection light that is available with Nord VPN completely. And I'm back to working again as far as being able to download my clips to my phone."camera" as iPhone reports it is doing.
As a point of interest, my sliders already had my local network enabled in the app. Unfortunately, the VPN was blocking it.
As networking an IR essentially from different planets, if I continue to have problems, I will probably search through my router and search for local area network discovery, enable or disable. In the future, I mean as currently everything is working OK.
Also, if I were to set up another access point, I would do it manually versus push button. To make sure to the best of my knowledge things were enabled as they should be. And also to become familiar with what it's doing. If you're running a TP link router, the app called tether on newer routers allows you to do a push button.
On my older TP link A-7 my only choice was to plow through it manually. Please feel free to contact me if I can answer any questions that might help you. I'll try to keep an eye on my email I, as I have said, I'm having a hell of a time negotiating this form of
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