@Wayne-TP 

From the subject line of,the last support email I received......

[TP-Link Support]-[TAID2507001287] 【Tapo Support】C425 Star1 HW:1.20 APP:3.12.103 US

  @Wayne-TP apologies - the case number I cut and pasted in was from the wrong email, which was another case. Here is the correct one:

[TP-Link Support]-[TKID250603752] SRCN25060201237+Tapo C425 V1.20+Unable to download clips

  @Spindlenutt 

Spindlenutt wrote

  @danweis 

I am virtually unable to navigate this forum effectively. This may help you. On my Linux machine I have to configure my VPN Nord VPN that is via dialogue box. No push button connect really. The other night I learned that I needed to enable local area network discovery or LAN discovery. To see my router. I can log into it another way, but.. 

   while searching out the thread, someone from TP link mentioned getting into the application settings and making sure that essentially LAN discovery was enabled in the app permissions. By selecting. "Local Nerwork" on. Which is essentially the same thing as your VPN allowing local area network discovery it began with iPhone OS 14 I believe it said.
   So basically what is happening is the phone cannot see your devices on the local area network though they can if that makes any sense which it doesn't to me really but what do I know.
   I disabled my Nord VPN on my iPhone and I also shut off the threat protection light that is available with Nord VPN completely. And I'm back to working again as far as being able to download my clips to my phone."camera" as iPhone reports it is doing.

   As a point of interest, my sliders already had my local network enabled in the app. Unfortunately, the VPN was blocking it.
   As networking an IR essentially from different planets, if I continue to have problems, I will probably search through my router and search for local area network discovery, enable or disable. In the future, I mean as currently everything is working OK.
   Also, if I were to set up another access point, I would do it manually versus push button. To make sure to the best of my knowledge things were enabled as they should be. And also to become familiar with what it's doing. If you're running a TP link router, the app called tether  on newer routers allows you to do a push button. 
   On my older TP link A-7 my only choice was to plow through it manually. Please feel free to contact me if I can answer any questions that might help you. I'll try to keep an eye on my email I, as I have said, I'm having a hell of a time negotiating this form of 

Thanks for your advice.  Once the tapo app was allowed to access the local network (ios) I was able to download clips to my iPad.  Can't say the same for the app on macos or android though.  I'm keeping my fingers crossed that a new firmware or software update doesn't bork things, as many here have experienced.

  @Spindlenutt 

Keeping this thread going. I'm also having this problem, and my cam and phone are on the same network. It's very disappointing. I have a Eufy cam coming today that I'm going to test out as a replacement. I've tried nearly every cam model out there, and while the Wyze cams are my favorite, they can't download user defined time period clips so I can't use them. Tapo comes in near last because their microphone sensitivity is terrible (I've tried two different models). And now that this clip issue has arisen it's likely time for me to move on.