@TheGrue 

I know that some mobile devices may refuse to join a WiFi network that with no internet access. It's hard to tell which Android device has this problem as there are too many brands and models, but i think the iPad should not have such an issue. When you're using the iPad, if you receive the prompt like"This wifi does not appear to be connected to the internet, do you want to use data?", make sure to select 'keep trying WiFi'. If the connection succeeds, you can return to the app to complete the configuration.

Other things you can try:

1. Factory reset the smart plug and try again. *How to reset EP10: press and hold the power button for 10s.

2. Restart your phone.

3. Delete and reinstall the Kasa app. 

If the problem still exists, then you will need to find one more phone or iPad to do the configuration -- a device that can join a no-internet wifi without any problem.

  @TheGrue 

Do you mean the WiFi signal will disappear from the list? I recommend testing by removing this WiFi from the saved networks, then turning off and on the WiFi to see if the smart plug's WiFi still disappears. I suspect that the WiFi disappearance you observed is likely due to the plug failing to connect, which is a common occurrence in such cases, rather than an issue with the plug itself. How to remove existing wireless network profile on Android&iPhone

TheGrue wrote

Wayne-TP wrote

  @TheGrue 

 

Do you mean the WiFi signal will disappear from the list? I recommend testing by removing this WiFi from the saved networks, then turning off and on the WiFi to see if the smart plug's WiFi still disappears. I suspect that the WiFi disappearance you observed is likely due to the plug failing to connect, which is a common occurrence in such cases, rather than an issue with the plug itself. How to remove existing wireless network profile on Android&iPhone

  @Wayne-TP 

 

I can't remove it from the saved networks list because it is never listed in that list on all 2 Androids and 1 iPad. Apparrently it never stays visible long enough to connect to. Watching with a WiFi scanner appears and disappears several times in 2 minutes from startup and then disappears until I unpower and power up again. Scanning with one device and connecting with another will make it instantly disappear until reboot. From an IP perspective, this behavior makes me suspect the device itself.

  @TheGrue 

Well, in this case, it does seem like a hardware issue with device's WiFi module. I would recommend checking device's warranty and request for a replacement. You can check and confirm this by contacting the local support team. Contact Technical Support