Smart Plug won't turn off light and stay off

Smart Plug won't turn off light and stay off

Smart Plug won't turn off light and stay off
Smart Plug won't turn off light and stay off
2025-07-16 18:46:20
Model: HS103  
Hardware Version:
Firmware Version:

I just purchased this smart plug.  I have set up my cloud accout, I have it connected to my wifi.  The plug is showing a constant blue light.  I have a lamp plugged in and turned on. In the app and on the smart plug, I can not manually shut the light off. I press the button and the light goes off but immediately comes  back on.  I know that it is connected because it is responding.  I have tried it on 2 different lamps and outlets and I get the same result.  Is it me or the plug?  I would appreciate any help.

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Re:Smart Plug won't turn off light and stay off
2025-07-18 20:28:32

  @abneradams 

 

Can you confirm whether the plug's led indicator behaves the same -- turns off briefly then comes on? Do you hear the switching sounds?

 

Verify whether your home voltage aligns with the plug's rated specs (see label on the plug itself). Please try to connect a different type of appliance, see what will happen.

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