DL110 - Does not send notifications anymore

DL110 - Does not send notifications anymore

DL110 - Does not send notifications anymore
DL110 - Does not send notifications anymore
2025-07-26 19:29:25
Model: Tapo DL110  
Hardware Version:
Firmware Version: 1.0.23

Has anyone run into the issue that the DL110 is no longer sending notifications for either doorlock or doorbell activation?  These were working fine after installation, but only stopped working within the last month or less.  Have had it installed for at least 3 months now.  It has the latest firmware and does update the app normally as to the state of the lock (ie. locked or unlocked).  Only notifications are no longer working.

 

Please let me know if you have experienced this.  

 

Also, does anyone know of where is the best place in the TP-Link app to file a support issue?  I only find FAQ's and this community.

 

Regards,

 

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Re:DL110 - Does not send notifications anymore
2025-07-29 15:47:28

  @Steeplechase 

 

Try to reboot the door lock by re-insert the battery. If it doesn't help, we recommend emailing support.usa@tp-link.com for further assistance. 

 

You may use the subject: [Forum Escalation][ID 834560] DL100 doesn't send notifiations anymore, and include the following details for better follow-up.

1. The Mac address of your DL110.

2. A brief description of the product issue you've encountered and the troubleshooting steps you've tried.

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