cannot receive verification code from no-reply@email.tp-link.com
Hi,
This has been going on for quite some time. I have spent way too much time on this.
I created a login account on TP link long time ago.
I have multiple P100 smart receptacles that I control via the iphone app. The iphone app is the latest one from the app store. iphone is iphone 16 pro.
I can receive password reset emails from no-reply@email.tp-link.com just fine.
In the iphone app, it asks for a verification code in order to log in. I never receive these verification emails anymore... it used to work.
I have discussed this with my email service provider and there is no record of verification emails coming fom no-reply@email.tp-link.com. Really, no emails!!!!
The emails are not getting blocked or placed into a spam list. I have also added *@email.tp-link.com to the white list and no email with verification codes are being received.
There is something wrong with the system. I have had no luck working with TP Link support to resolve this.
Anyone... please help otherwise I will have to throw the devices in the trash.
Thanks,
Randy
This article might be helpful for you, take a look. What should I do if I don’t receive the email when I register cloud account or reset my password?
If your account is still logged in on other mobile devices' apps and those devices are verified as trusted, you can choose to receive the verification code from them. Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App
Typically, unless there’s a widespread system failure, which is usually quickly identified and resolved, the system won’t selectively withhold verification emails from a single email address. This situation is either due to a typo, or the email itself -- specific settings or rules that block verification emails. This is especially true if your email has a unique domain linked to a company, school, or government organization.
If the above suggestions don't help, for your case, and to avoid similar problems in future usage, I recommend creating a new TP-Link account with a different email address, ideally using popular providers like Gmail or Outlook, and keep the default domain.