Smart Home Community > Tapo Smart Cameras > Cannot turn on Always-On-Mode after installing jumper
< Tapo Smart Cameras

Cannot turn on Always-On-Mode after installing jumper

Cannot turn on Always-On-Mode after installing jumper

Cannot turn on Always-On-Mode after installing jumper
Cannot turn on Always-On-Mode after installing jumper
Monday - last edited Monday
Model: Tapo D225  
Hardware Version:
Firmware Version: 1.1.19

I have a new Tapo D225 installed (replacing an Ecobee Video Doorbell, if helpful). Everything works except for the Always-On option (which is the main feature I bought it for -- to use RTSP and ONVIF functions).

 

I installed the jumper on the chime, rebooted the doorbell, but I still cannot turn on the Mode and create the credentials in the Advanced Menu. It just stays grayed out.

 

Image of chime box attached. The white add-on is the Ecobee doorbell adapter that the technician installed previously. I did not touch any of those wires and only added the jumper between front and trans.

I'm not even sure what to try next?

e69a326ed74a45b8ace6db6e5950bafb

  0      
 
  0      
 
#1
Options
3 Reply
Re:Cannot turn on Always-On-Mode after installing jumper
Tuesday

  @DavidDDDDD 

 

Verify the output of the transformer meets the requirements of the Tapo doorbell: 8-24V AC, 10-40VA, 50/60Hz (AC Powered).

 

Go through the installation guide again in the app, make sure every option is selected correctly.

Tapo app > Tapo doorbell camera's Device Settings > User Guide > Mounting Guide

 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
  0  
  0  
#2
Options
Re:Cannot turn on Always-On-Mode after installing jumper
Tuesday

  @Wayne-TP will do. 
 

1) is there a way to tell without getting in the walls? Would the debug logs include electrical readings?

 

2) do i remove the device and redo the startup wizard from scratch?

  0  
  0  
#3
Options
Re:Cannot turn on Always-On-Mode after installing jumper
Wednesday

  @DavidDDDDD 

 

Going through the installation guide doesn’t require physically reinstalling the product. However, if it’s not too much trouble, I recommend checking the physical connections as well, in case something went wrong.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 237

Replies: 3

About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.