Tapo C660 not returning to home
Hello, I recently purchased three C660 kits, within the past three weeks. All are running the latest firmware, and limited trigger areas, to prevent nonstop notifications.. All cameras have four set viewpoints, with the first being what I leave the cameras set to, and will consider "home". After detecting an event the camera will track, then should return to home, after the event ends.
I'll find one camera doesn't always return to the home viewpoint. It will show several degrees off, zoned in on my neighbor's property. If I try to view any of the other set viewpoints, it will show all at least 20° off. They'll be facing the side of my house, or other random viewpoints , which I didn't save.
I've tried:
- resetting these viewpoints numerous times
- pan/ tilt correction, many times
- rebooting the camera from the app
- deleting and reconfiguring the camera. This solved the issue for about 48 hours. The random home view will return around every 24 hours or so.
It's odd that this issue is only afflicting one camera... the other two work flawlessly. Should I assume this camera is defective, and needs to be returned? I haven't tried turning motion tracking off, to see if it would keep the viewports correct, but it defeats the purpose of buying these cameras.
Any help is appreciated!
-Todd
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@RonValkenburg Rebooting once a day is ridiculous. No clue why you'd consider buying more...
All 4 of my Tapo pan tilts have been set to a stationary position, for months. I've deleted all viewpoints from the cams, but I still find they stimove slightly, on their own. Not by much, but they still need to be adjusted .
I've told several people (who asked my opinion of these cams), to either buy the stationary cams or look for a different brand.
Their inability to always return to home, and the extra money to upgrade the solar panels, make these a pretty poor investment.
-Todd
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On paper the C660 is a great camera for the price and hoping they fix them but, yes, I will not buy another C660 until they are working as designed.
I have a lot of Tapo products, including other cameras but want to replace my last 2 Nest cameras so I can cancel the cloud subscription, as I have a Tapo H500 hub for my other cameras.
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Hi,
Thank you both for sharing your detailed feedback and frustrations regarding the performance issues with your pan/tilt cameras. We sincerely understand your disappointment.
Please be assured that resolving these stability and tracking issues is a high priority for our engineering team. We have been actively working on this to address these specific concerns.
If you have already contacted our Support team but have not yet reached a satisfactory resolution, we strongly encourage you to continue working with them directly. They have the resources and escalation paths to conduct deeper diagnostics and ensure you receive a definitive solution.
Best Regards,
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