S200D stopped working
On 11/8/2025 all of my Tapo S200D remote switches stopped working. The hub is not receiving events from them. I have removed the devices from the app, Power cycled the hub, and re added the devices to the app. The devices pair properly, but no events are sensed.
If it was just the one switche, Id think the switch was the problem. But because it is all of them, I am suspecting the hub. But I dont think the firmware on the hub has changed, nor have the switches.
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Looks like it was a "them" thing. After factory resetting my hub and reinstallinh all of my sensors with no success in restoring functionality, I went to bed. This morning, everything is working properly again. Boo TP link for not being proactive in reporting problems to yiur customers. It doesn't make much effort to send an automated email. Setting these things up is what I do for a living.
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@NStefanisko I'm still having this issue on 11/10/25. No events showing up, did a full factory reset across the board. Anything else I can try before contacting TP Link?
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@sigtau I did a full factory reset on my Hub2 and then had to re add all my 10 sensors and buttons. And touch all of the Tapo, Alexa, and node-red automations I have built, It did not fix the problem at the time. But over night, the problem resolved. I don't know if the reset had anything to do with it, but everything is working now. Resetting the hub was very disruptive.
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For your case, we recommend reaching out to the support team directly. Send an email to forumsupport.usa@tp-link.com with the following information. Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot the cause.
Subject: [Forum Escalation][ID 847698][A summary of the problem you've encountered]
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/us/smart-home/forum/topic/847698
Model&Version: [User Provided]
Description: [User Provided]
To receive efficient assistance, please ensure that you include the following information in your email. If you have other information, please add it yourself.
1. Model, hardware, and firmware versions of the Tapo hub and the sensors.
2. Mac address of the smart devices.
3. Screenshots of the device's event log page.
4. The time of the most recent sensor/button activation, Mac address of this device, your time zone, and whether you received a notification (for T100/T110).
5. Troubleshooting steps you've tried.
Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]
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@Wayne-TP I fixed the issue.
For anyone else who has this issue, double check that the automations aren't disabled in the automations screen (on iPhone it's under Smart > Automations) after deleting and re-adding the devices to your Tapo account.
Deleting and re-adding both the hub and the buttons, and then re-enabling the automations by checking the checkbox next to their name in the Automations list fixed the issue for me.
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