Tapo H100 hubs stopped processing all real-time event data

Tapo H100 hubs stopped processing all real-time event data

Tapo H100 hubs stopped processing all real-time event data
Tapo H100 hubs stopped processing all real-time event data
Yesterday
Hardware Version: V1
Firmware Version: 1.5.23 build 241106 rel. 093525

Firmware update broke the H100 Hubs again.

 

Listen up people, Tapo has released new firmware that changed the communication from the H100 hub to the cloud server. enlightened

 

Whats affected: TAPO T31 kits with the Tapo H100 hubs or the basic H100 hub.

 

The H100 Hub stopped processing all real-time event data (door, motion, smart button) after the overnight automated update. The hub is online, and my temperature sensor is still reporting data, confirming it's not a full loss of connection. I have performed every troubleshooting step, including factory resetting the hub, deleting and re-adding the sensors, and reinstalling the Tapo app. This appears to be the known firmware bug affecting the H100 event handler. 

 

This needs immediate attention! angry

The Solution: Replace the hubs. That's right, no Rollback, no firmware update.. get an RMA and replace the HUB. no

 

The cause: The sensor reports to the hub, the hub uses WiFi to connect to the TP-Link Tapo servers, the cloud processes the information, smart actions or just the basic logging of the sensor data, like the contact sensor sees an open or closed state, or the motion sensor sees a motion or no motion or the smart button was pressed or turned.

 

WHY: The communication in now broken for the H100 hub, the cloud doesn't send any response back to the TAPO android app.

The hub is working, its shows up in the app, the pairing process for the sensors works, the connection to the nework and internet works, everything works except the cloud is not processing the sensor data back to the app. No event log or any log information is sent back to the Tapo app. 

 

This was most likely due to the new H500 hub, a way to force end of life to the H100 hubs. crying

 

Who's affected: You, and anybody who has these hubs. The firmware update was intentional

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#1
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3 Reply
Re:Tapo H100 hubs stopped processing all real-time event data
Yesterday

  @The_Repair_Man  I have both H100 and H500. I repaired see senors to H500 this morning cuz as you said, all devices stopped working overnight. The devices were working fine today until 8pm PST.. this is crazy.

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#2
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Re:Tapo H100 hubs stopped processing all real-time event data
Yesterday
This issue has been resolved, as of 11/10/2025. The obvious suspect is that the Tapo cloud service was affected by some outage this weekend. The firmware update or issues with the cloud service seems to be operating now. At lease for my devices. I have tested them and they are all good. So the customer service didn't get the correct information about this outage or backend cloud server issue.
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#3
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Re:Tapo H100 hubs stopped processing all real-time event data
Yesterday
This issue was due to a cloud service outage, the firmware update. The backend cloud service was offline or there was some updates. The issue has been reported, but customer service didn't know about the cloud service outage. My devices are currently working ok now. The Tapo sensors are working normally.
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#4
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