S200D does not record events

S200D does not record events

S200D does not record events
S200D does not record events
2 weeks ago
Hardware Version: V1
Firmware Version:

No events are registered from either S200D dimmer for the past couple days making them useless (since Nov 7 2025). I have a H100 hub.

 

Tried resetting wifi on hub, did not work.

 

Reset hub to factory specs, did not work.

 

Power cycled dimmers, did not work.

 

Removed and readded dimmers, multiple times. They were able to be added and I could turn on/off double tap in settings but no events from tapping or turning were recognized.

 

Disabled existing actions, added new smart action, no effect.

 

Took batteries out and put them back in.

 

Moved hub across the room to be closer (is now within 3ft of the closest dimmer switch)

 

I have two dimmers, and both stopped working at the same time indicating a software/firmware problem rather than a hardware or battery issue. I've only had the switches for a month or so.

 

I replaced my router about a week ago and there were no problems as I retained the same security info. Regardless, I've already tried resetting the wifi credentials on the H100 with no apparent effect. I could ring it from my phone before and after reset. I can control my light bulbs from my phone as well.

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#1
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4 Reply
Re:S200D does not record events
a week ago

  @Thebowski 

 

To help assist and streamline the identification of the behavior, we recommend sending an email to forumsupport.usa@tp-link.com with the following information:

 

Subject: [Forum Escalation][ID 847738] S200D does not record events

Forum Nickname: Thebowski

Thread URL: https://community.tp-link.com/us/smart-home/forum/topic/847738

Model&Version: [User Provided]

Description: [User Provided]

Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

 

Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot the cause.

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#2
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Re:S200D does not record events
a week ago

  @Wayne-TP 

Also having this issue, since 6am this morning to link app no longer shows any events for the button though I can reset and connect it.  Even after resets it doesn't record any events or control the lights

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#3
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Re:S200D does not record events
a week ago

  @Antipilor I experienced the same behavior.  It randomly started working a few days later 🤷‍♂️.

 

So for me this issue is resolved, but there's no indication why it happened or how to fix it in the future.

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#4
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Re:S200D does not record events
a week ago

Antipilor wrote

  @Wayne-TP 

Also having this issue, since 6am this morning to link app no longer shows any events for the button though I can reset and connect it.  Even after resets it doesn't record any events or control the lights

  @Antipilor  

 

Please follow the guidance above to contact our support team for assistance.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#5
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