H100 Stopped Working
H100 Stopped Working
Hello,
Noticed today all my door sensors, smart buttons, and motion sensor stop working. The H100 hub is not recording any of the events from thos devices. Last time it worked was today at 11:30am or so Eastern Time. Was this due to new update that made it stop working? I unplugged and replugged in the Hub and even removed a Smart Button and re-add and still it does not register the events from the button.
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Just wanted to update everyone as of today 11-15-2025, at 10am everything is back up and running.
Which means very likely it is on TP Link side in terms of server or something. Just as @The_Repair_Man stated and encountered. I just wish TP Link would update us on this or post it somewhere if they were doing something. Seems to be regional as well, which supports our theory of server or update issues as well.
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Hello everyone, to assist and streamline the identification of the behavior, we recommend reaching out to our support team for assistance directly.
You can send an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 848188] H100 Stopped Working
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/us/smart-home/forum/topic/848188
Model&Version: [User Provided]
Description: [User Provided]
Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]
For example:
1. Screenshots of the device page (showing the event log) of the sensor and the hub.
2. The exact date and time when the sensor was last triggered, and the MAC address of this sensor.
3. Your current timezone
Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot the cause.
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