I have followed the instructions for setup.  The indicator light is flashing Green/Orange.  I select add Add A Device, Smart Switch, WiFi.  I confirm that it is wired in and the light is flashing.   

It almost immediately comes up with the switch identified.  I press connect.  It says "Connection Successful", then stays on the the screen saying Connnecting to Smart Switch.  Eventually, it comes back with Unable to Connect to Your Smart Switch Wi-Fi.  I don't have a VPN.  I am on the same Wi-Fi network (although it never identified the network on the app). I have reset countless times and it always acts the same.

Next steps?