tp-link

tp-link

tp-link
tp-link
Thursday

I HAVE 10 tp-link smart plugs all connect but 3

ive tried to factory reset them they still dont work

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#1
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7 Reply
Re:tp-link
Monday

  @Melvins3rd 

 

Try rebooting your modem and router first then try to set them back up and see what happens. If you still have the issues...

 

Can you please provide the model number of your plugs? The three that won't connect did they connect before and now won't connect or they have never connected? What part of the setup are they failing in? 

 

Are you getting any error messages when your trying to set them up if so can you please provide screenshots? 

 

 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:tp-link
Monday

here are the ones that wont connect. they worked last year.

Smart Wi-Fi Plug Light

1. tp-link Modle HS-103

2. tp-link Modle HS-103 V2

3.tp-link Modle HS-105

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#3
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Re:tp-link
Monday

  @Melvins3rd  it keep

Melvins3rd wrote

here are the ones that wont connect. they worked last year.

Smart Wi-Fi Plug Light

1. tp-link Modle HS-103

2. tp-link Modle HS-103 V2

3.tp-link Modle HS-105

saying no wifi  networks detected. but the other 10 works

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#4
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Re:tp-link
Monday

  @Melvins3rd 

 

Did you try to reboot your modem/router/cell phone and try to add them again?  

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#5
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Re:tp-link
Monday

  @HelpFixDecoApp  yes i tried to reboot the router i also reset the router.

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#6
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Re:tp-link
Monday

@Wayne-TP   

 

Was there any new firmware pushed to the above models that would cause them to stop functioning? 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#7
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Re:tp-link
21 hours ago

Melvins3rd wrote

  @Melvins3rd  it keep

Melvins3rd wrote

here are the ones that wont connect. they worked last year.

Smart Wi-Fi Plug Light

1. tp-link Modle HS-103

2. tp-link Modle HS-103 V2

3.tp-link Modle HS-105

saying no wifi  networks detected. but the other 10 works

  @Melvins3rd 

 

It seems like these devices are defective. You may contact the support team to check for warranty. Contact Technical Support

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#8
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