NVR doesn't work with extender externally, don't know where to look to troubleshoot

NVR doesn't work with extender externally, don't know where to look to troubleshoot

NVR doesn't work with extender externally, don't know where to look to troubleshoot
NVR doesn't work with extender externally, don't know where to look to troubleshoot
Thursday - last edited Friday
Model: Range Extender  
Hardware Version:
Firmware Version:

I'm trying to switch my Surveillance NVR from a wired connection through a D-Link Powerline AV2 2000 to now be wired into a TP-Link AC1200 WiFi Extender RE315.  On the powerline kit, I had no issues connecting to the NVR either within network or externally.  However now with the Extender, I can only get a connection while within the same network.  Switching my phone from wifi to phone service I am unable to get a connection.  Hooking up my laptop to the ethernet cable shows the extender does provide a valid connection to the internet.  So I figured it was a port forwarding issue, but I opened all possible ports that the sw uses.  NVR software shows it is configured for only 85 and 9000, but manufacturer (Swann) says all of the below are possible, so I opened all of them to the NVR client. The forwarding doesn't help anything.  I don't know what else to try or where to look.  I looked in the System Log hoping it would show some kind of rejection message when attempting to open the cameras, but nothing ever comes up.5be32b80e4d44cc8bdecbb5c14340d7e

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#1
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5 Reply
Re:NVR doesn't work with extender externally, don't know where to look to troubleshoot
Friday

  @netshark Do you think this has something to do with the virtualized MAC address that REs create for client devices?  (The article gives directions for MAC filtering but also gives insight into WDS Mode, which passes clients true MAC address).

 

https://www.tp-link.com/us/support/faq/927/

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#2
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Re:NVR doesn't work with extender externally, don't know where to look to troubleshoot
Yesterday

  @jzchen Neither my AX5400 router configuration nor the RE315 extender configuration have configs that match the what your link showed.  Looking through the network maps on both configurations, it looks like it is using the actual MAC of the NVR, not virtual.  The MAC matches what the NVR software says it is.  I'm unable to find the Operation Mode (Universal, WDS, Proxy) in the RE315 settings.  The only similar thing I saw was a mode switch for Range Extender Mode or Access Point mode.  I changed it to Access Point mode to see if it would affect anything, it ended up breaking the thing, showing as offline without an IP and I had to factory reset it.  Here's the settings that match "MAC" from my router.

3ed97ecdac87492fb0c880e07923c1b6

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#3
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Re:NVR doesn't work with extender externally, don't know where to look to troubleshoot
Yesterday

  @netshark I'm afraid that is my only suspicion at the moment...  AP mode does require an Ethernet connection between router LAN port and the RE315.  I don't suppose you could temporarily run a long Ethernet cable between them, switch the RE315 to AP mode, and retest to see if the issue goes away?  The reason I ask is the only range extenders that do WDS Mode have been discontinued, and an appropriate (also old) router needs to support it somehow....

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#4
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Re:NVR doesn't work with extender externally, don't know where to look to troubleshoot
Yesterday
That setup wouldn't work. The extender only has 1 ethernet port. So the NVR wouldn't be able to connect to the extender
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#5
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Re:NVR doesn't work with extender externally, don't know where to look to troubleshoot
Yesterday

  @netshark Can you tell I have no experience with NVR?  Sorry I did not know.  I also don't know what the REs do with the client's MAC when connected to the Ethernet port.  If you can see the correct NVR MAC on the router clients page, then I unfortunately have no idea what's the issue.  I have a couple TP-Link REs running in my house, and may have just experienced something similar with a Sensi smart thermostat.  I changed a WiFi setting on my Deco and when I checked the app it showed as disconnected, but on the actual thermostat display it showed connected to WiFi.  (My REs are all in AP mode)...

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#6
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