C660 time track incorrectly

palmtree39k

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Registered: 2026-01-05

C660 time track incorrectly

Monday

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Model: Tapo C660 KIT

Hardware Version: V1

Firmware Version: 1.1.5

Have 3 tapo Devices in the same network, C460 camera, D205 doorbell, and C660 camera.

When my local temperature drops below 40F/4.5C, C660 time tracking will start work funky while the other two work normally. If 24/7 enabled, C660 will randomly start a new clip from a previous time point and overlap a existing video clip, resulting in all the detection video clips in overlap time period not accessable in the app.

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Wayne-TP

Thursday

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Re:C660 time track incorrectly

Thursday

@palmtree39k

To help assist and streamline the identification of the behavior, we recommend sending an email to forumsupport.usa@tp-link.com with the following information:

Subject: [Forum Escalation][ID 853704] C660 time track incorrectly
Forum Nickname: palmtree39k
Thread URL: https://community.tp-link.com/us/smart-home/forum/topic/853704
Product Info (Model, Hardware&Firmware Versions, Mac address, etc): [User Provided]
Description: [User Provided]
Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

Once sent, a ticket will be created in our support system, and a team member will follow up to gather more information or troubleshoot the issue.

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C660 time track incorrectly

C660 time track incorrectly

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