Tapo DL110 Calibration Failed
I recently installed the Tapo DL110 and am getting an error when calibrating. I can verify that the lock itself is working and the doorbell and touchpad both work. I have reset multiple times and removed and replaced the battery with no change,
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Do you use the new bolt provided in the package, or the old one? If you're currently using the old one, try to install the new one, see how it works.
Does the lock turn smoothly when you operate it manually with the thumb latch on the door lock? Any noticeable interruption?
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@Wayne-TP I used the new bolt from the package. The old bolt wasn't compatible. The lock turns smoothly (no resistance) and I've tested with both the door closed and open.
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Youdonotexist wrote
@Wayne-TP I used the new bolt from the package. The old bolt wasn't compatible. The lock turns smoothly (no resistance) and I've tested with both the door closed and open.
To help assist and streamline the identification of the behavior, we recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 853750] Tapo DL110 Calibration Failed
Forum Nickname: Youdonotexist
Thread URL: https://community.tp-link.com/us/smart-home/forum/topic/853750
Product Info (Model, Hardware&Firmware Versions, Mac address, etc): [User Provided]
Description: [User Provided]
Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]
Once sent, a ticket will be created in our support system, and a team member will follow up to gather more information or troubleshoot the issue.
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