D225 chime problem

D225 chime problem

D225 chime problem
D225 chime problem
Sunday
Model: Tapo D225  
Hardware Version:
Firmware Version:

Hello,

 

I recently bought a D225 and have been using it powered by the battery. Both my H500 and the chime that came with the D225 worked great. Now I ran power to the doorbell from a little transformer. 

Since I hooked the wires up, the chimes don't work anymore. I don't have a traditional chime in my house. I'm assuming it has something to do with the jumper. I have not installed a jumper since its just a straight connection to the transformer. How can I get my H500 to be the chime again?

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Re:D225 chime problem
12 hours ago

  @Manuel86 

 

To clarify, do you mean that the doorbell itself emits a sound when pressed, but it does not trigger the paired chime or the hub?

 

Please double-check your doorbell settings (Device Settings > Doorbell > Paired Chimes), are the chimes still paired with the doorbell? You may try to relink them, see if that helps.

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