RV20 Max shows as offline, AGAIN

RV20 Max shows as offline, AGAIN

RV20 Max shows as offline, AGAIN
RV20 Max shows as offline, AGAIN
a week ago
Model: Tapo RV20 Max  
Hardware Version: V1
Firmware Version: 1.2.0

Before I just dump this unit in the recycle bin, maybe I can get some advice. I've had my RV20 Max for 6 months (and 5 days. Huh, am I still under warraty?). I think this is the 5th or 6th time I've had to do a full reset on this unit. Just this AM, I was looking in the app, and I watched - literally watched - the map disappear. I do have a backup of the map, but I don't know of any way to restore it without already having a live map.

 

FYI...my AP is also TP-Link (EAP225) and is about 10ft from the charging station, so placement is not the issue.

 

Do I have a lemon? Do these TP-Link RoboVacs just do this ocassionally? Is there actually a way to restore my saved map so I don't have to set up everything AGAIN from scratch?

 

Sigh, so frustrated...

 

Thanks for any input/advice!

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#1
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Re:RV20 Max shows as offline, AGAIN
a week ago - last edited a week ago

UPDATE: Just got done with a Tapo chat session. After troubleshooting, they are sending me an RMA replacement.

 

Fingers crossed...

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#2
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