Switch won't switch - just basic on/off

Switch won't switch - just basic on/off

Switch won't switch - just basic on/off
Switch won't switch - just basic on/off
Yesterday
Model: KS220M  
Hardware Version: V1
Firmware Version: 1.1.6

Have three KS220M and they are extremely aggravating.

 

Been following online docs and constantly tweaking router + wi-fi to try to address network drops where the TX Retries will drastically increase for some reason. This results in device going offline and not accessible via app.

 

However - when the wifi has issues like that, the switch doesn't act like an actual switch - in that hitting the button does nothing. Doesn't turn on. (note: no blinking red LED).

 

Why does the switch not fall-back to basic functionality of ... y'know, being a dumb switch?!?!

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#1
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Re:Switch won't switch - just basic on/off
Yesterday

  @Brantone,

 

I would honestly recommend that you contact our support teams directly and create a new ticket. I believe that there is a beta firmware that may help your situation. Make sure in your email to the support team that you include your firmware+hardware version, along with your device's MAC address.

 

Until then, when the behavior appears, you should be able to use the buttons on the bottom of the switch to reboot or reset the switch and regain functionality.

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#2
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