Hi everyone,

I recently fully upgraded my security system from a traditional NVR to a complete Tapo ecosystem, but I’ve run into a persistent and frustrating bug that makes 24/7 monitoring impossible.

The Setup:

• Hub: Tapo H500 (Firmware: 1.3.12 Build 20260128)

• Cameras: 4x Tapo C320WS (All hardwired/plugged into power)

• Viewing: Hub is connected via HDMI to a monitor with "Screen Mirroring" running 24/7.

The Issue: Every 2 to 3 hours, the live stream on random cameras will drop out and display this error message:

"Live Stream Paused. Battery-powered cameras only start mirroring when an event is detected. If AI Detection is disabled, mirroring will be deactivated."

 

Why this is a bug:

1. Wrong Device Logic: The C320WS is a hardwired, plug-in camera, not battery-powered. The Hub seems to be incorrectly applying battery-saving logic to a constant-power device.

2. AI Detection is ON: I have AI Detection enabled on all 4 cameras.

3. Failure to Resume: Even when an event is detected and I get a notification on my phone, the screen mirroring on the monitor stays paused. It does not resume as the error message suggests it should.

4. Randomness: There is no pattern. Sometimes one camera drops, sometimes multiple.

I’ve attached photos of the monitor showing the error across different feeds. I invested a significant amount of money into this "upgrade," but currently, it’s less reliable than my old NVR system.

Is anyone else experiencing this with the H500 hub?

TP-Link Support/Moderators: Please escalate this to the engineering team. It appears to be a firmware handshake issue between the H500 and the C320WS cameras regarding power-state identification.

All devices are on the latest firmware (C320WS is on v1.4.3).