@jimmyweda
Hello,
Thank you for sharing your experience. We’re genuinely sorry to hear how frustrated you are, and we understand how disappointing it can be when the system does not perform as expected.
Regarding the hub not powering on, we recommend first following the official troubleshooting steps for hub power and startup issues:
1. Reboot your hub.
2. Try another power adapter if available.
3. Perform a hard reset on your Tapo hub: How to reset Tapo Hub
As for the Live View interruptions and video quality concerns, please note that Live View issues can be related to network stability, device load, or app behavior. Please refer to this instruction:
1. Update Firmware: Ensure both camera and Tapo app firmware are up-to-date (Tapo App > Me > Firmware Update).
2. Reboot Camera: Disconnect other phones/tablets that may be streaming the camera, and view the feed only from your device.
3. Adjust Camera Settings (Tapo App > Camera Settings > Video & Display): Set Video Quality to the highest available (e.g., 2K/4K).
Given the number of devices involved and the severity of the issues you’re experiencing, we strongly recommend contacting TP‑Link Technical Support.
They can review your setup in detail and provide more immediate, case‑specific assistance, including service or replacement options if applicable.
Best Regards.