@TripleD82 I have a subscription. Why is my camera not recording and playing back the video?

  @TripleD82 @Bebe-7129328_ 

Hello,
Welcome to the community, and thank you for reaching out regarding the cloud recording issue. We’re glad to help clarify this for you.

First, please note that cloud video recording requires the camera to be successfully added to an active Tapo Care plan. We recommend checking in the Tapo app to confirm that the affected camera is correctly included in your Tapo Care subscription and that the subscription is still active: How to add new cameras to my Tapo Care plan

Second, cloud recordings are only created when the camera detects events (such as motion or person detection). Please make sure that motion detection is enabled on the camera and that it is properly detecting activity, as no cloud clips will be saved if no events are triggered: Where can I find detection recordings of Tapo & Kasa cameras on the Tapo app?

If you have confirmed that the camera is added to the Tapo Care plan and motion detection is working normally, but cloud recordings are still not being saved, we recommend contacting TP‑Link Technical Support for further assistance. Our support team will be able to review your account and device status in more detail.

You can contact technical support using the link below:Contact Technical Support

Best Regards.