Camera turning on without being prompted
I leave my camera in privacy mode most of the time when I am home. I noticed that the red light was on and then suddenly turned off without me touching the app. It happened very late at night and freaked me out and now I'm scared to plug it back in.
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Hello,
Welcome to the community, and thank you for sharing your concern. We understand how unsettling it can be to notice unexpected LED behavior, especially late at night, and it’s completely reasonable to feel worried in this situation.
First of all, we’d like to reassure you that this does not necessarily indicate unauthorized access. However, to help ensure everything is secure and functioning as expected, we kindly recommend checking the following:
1. Please confirm whether the camera was still in Privacy Mode at the time you noticed the red LED turning on and then off.
2. Check whether your Tapo account has been shared with any other users. If the device is shared, actions taken by shared users may affect the camera state.
3. For additional account security, we strongly recommend enabling Two‑Factor Authentication (2FA) in the Tapo app. This adds an extra layer of protection to your account and helps prevent unauthorized access:Introducing Two-Step Verification (2FA) for the Tapo App
If you’re still concerned, please contact TP‑Link Technical Support directly and provide:
1.The exact date and time when this behavior occurred.
2. A brief description of what you observed (LED status and camera mode at that moment).
Our support team will be able to review this in more detail and provide you with more direct assistance.
Best Regards.
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