P316mpower protection not staying on or app problem where status isn’t synced

P316mpower protection not staying on or app problem where status isn’t synced

P316mpower protection not staying on or app problem where status isn’t synced
P316mpower protection not staying on or app problem where status isn’t synced
Wednesday

Both my wife and I have tried enabling power protection on our new p316m and tested it on outlet 1. It showed on, but when I go back into the same screen it now shows off when I'm on the same wifi as the surge protector and remains that way. When I turn off my off my WiFi and use my cellphone provider's network and go into the app, it shows as being on. Why is the status out of sync on the app when using the same network at the device vs my cellphone carrier's network and which status can I trust on if surge protection is enabled or not?

Even without this on, is there a default level of surge protection that the p316m provides?

I've never had a surge protector that you had to enable surge protection on to have it work. 

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#1
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2 Reply
Re:P316mpower protection not staying on or app problem where status isn’t synced
10 hours ago

@Wayne-TP 

 

Bug in the firmware? 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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Re:P316mpower protection not staying on or app problem where status isn’t synced
an hour ago
It. Was just bought from Tapo via Amazon and it has the firmware it came with and there was no updates available. If there’s a firmware issue, then it’s defective out of the box and likely others from that same manufacturing period are too.
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