H500 Ignores Subnet Mask

H500 Ignores Subnet Mask

H500 Ignores Subnet Mask
H500 Ignores Subnet Mask
Monday
Tags: #Networking
Model: Tapo H500  
Hardware Version:
Firmware Version: 1.3.12 Build 20260128 rel.51424

This happens when "detecting" cameras and devices on the same network, the H500 use the first 3 bytes of the IPv4 address (class C) and ignores the subnet mask. For example, on a 10.10.0.0 network with a 255.255.0.0 subnet mask (class B), devices with address 10.10.1.1 and 10.10.2.2 should be considered on the same network. 

 

I had this problem in setup today because I use a class B 10.x.x.x network at home. Unknown devices get a 10.5.1.x address and I move them to 10.5.2.x static assignments when identified. I had moved the cameras to 10.5.2.x and plugged in the H500. It would "see" the cameras but not allow them to be added claiming they were "not on the same network". When I moved the H500 to a 10.5.2.x address and rebooted it, it then allowed the cameras to be added.

  0      
  0      
#1
Options
1 Reply
Re:H500 Ignores Subnet Mask
20 minutes ago

  @the_stood 

 

This doesn't seem to be the expected situation, your case might require further analysis. To help assist and streamline the identification of the behavior, we recommend sending an email to forumsupport.usa@tp-link.com with the following information:


Subject: [Forum Escalation][ID 862652] H500 Ignores Subnet Mask
Forum Nickname: the_stood
Thread URL: https://community.tp-link.com/us/smart-home/forum/topic/862652
Product Info (Model, Hardware&Firmware Versions, Mac address, etc)[User Provided]
Description[User Provided]
Any Other Relevant Information (Logs, Config Files, Images, etc.)[User Provided]

*To better analyze the issue, we recommend taking screenshots of your relevant settings and any error messages, and providing them to the support team. This includes your router network settings, as well as any errors or messages shown in the app when trying to connect the camera both before and after modifying the IP on the H500.

Also, please provide your router model. If you’re using multiple routers or network devices, please share a basic description or diagram of your network setup (network topology).

 

Once sent, a ticket will be created in our support system, and a team member will follow up to gather more information or troubleshoot the issue.
 

CES 2026 Meet TP-Link AI Assistant and More New Products!
  0  
  0  
#2
Options