@Zack13 

Hi,
Welcome to TP-Link Community and thank you for your post. To help us better understand the situation, could you please clarify the exact behavior you are seeing?
Does the camera show as Offline in the Tapo app?
Or does the camera appear Online, but you are unable to open the Live View?

If camera live view/playback is slow, fails to load, shows a black screen, or video and audio are not synchronized, try these steps:

    1. Make sure the Tapo app and camera firmware are up-to-date.
    2. Move the camera closer to your router for a stronger signal. Check signal strength: How to check and improve the network connection stability of Tapo&Kasa smart devices
    3. Keep the camera away from interference sources like microwaves, hair dryers, or TVs.
    4. Lower the video quality in Camera Device Settings > Video & Display page to see if it improves.
    5. Connect your phone to your home Wi-Fi and test live view again.
    6. Try mobile data or a different Wi-Fi network with a strong signal.
    7. Disable any active VPN or network filtering/security software.
    8. Test live view/playback on another mobile device.

More details, please refer to this FAQ: Cannot view Tapo/Kasa Camera
 

If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps.

Best Regards.