Kasa EC60 "Other Error" on 24/7 Recording

fuoxfordcomma

2 weeks ago

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2026-04-28

Kasa EC60 "Other Error" on 24/7 Recording

2 weeks ago

Tags: #24/7 Recording / SD Cards

Model: EC60

Hardware Version: V4

Firmware Version: 2.3.27

After a couple months, this camera would spin when I clicked on the 24/7 Recoding and nothing would happen. If I go into setting and click on 24/7 Recording, I get "Other Error".
Based on searches I have:

Reset the device
Reset the card
Cycled the power and reset the card
Tried a different, working card
Reformatted the card in a computer

And I get the same error after everything, it will not recognize an SD card. Anything else I can try? I can't reformat in the app because it won't recognize cards.

1 Reply

Hilbert-TP

Monday

Posts: 235

Helpful: 9

Solutions: 89

Stories: 0

Registered: 2026-04-07

Re:Kasa EC60 "Other Error" on 24/7 Recording

Monday

@fuoxfordcomma

Hi，

If you are having trouble getting your SD card to work after purchase, see what to do if the SD card cannot be formatted or recognized.

You can also review microSD card compatibility for Tapo and Kasa security cameras to confirm your card meets the required specifications.

If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps.

Best Regards,

Kasa EC60 "Other Error" on 24/7 Recording

Kasa EC60 "Other Error" on 24/7 Recording

Information

Voters 0

Tags