Extremely slow reesponse

Extremely slow reesponse

Extremely slow reesponse
Extremely slow reesponse
Yesterday
Model: KC420WS  
Hardware Version: V1
Firmware Version: 2.3.26

I've been using 3 cameras for about a year (?).   Actual starting date unknown.   Over that time I have been dealing with slower and slower response from all of those cameras.   It is slow when live viewing, and even slower for replay.   The tipping poing point for me was when I wanted to review some activity behind my property.   The replay took at least 5 minutes to start, then advanced roughly one second every minute.  I have tried everything suggested to improve the performance, to no avail.   

 

I'm only writing this to inform you of the problems I had with those 3 cameras.   As I noted, that was the tipping point.   2 of those cameras have been scrapped and replaced with a different manufacturers product -- they were in areas that are critical for my purposes, and were simply too unreliable.  The last remaining one is primarily being used to notify me of activity, which works as it should.  I won't waste my time trying to review that activity.

 

 

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Re:Extremely slow reesponse
5 hours ago

  @DaleBe 

Hello,

Thank you for your details.

Have you tried performing the steps below? If the issue persists after these operations, we recommend contacting support for further investigation and follow-up.

 

  1. Make sure the Kasa app and camera firmware are up-to-date.

    2. Move the camera closer to your router for a stronger signal. Check signal strength: How to Check and Fix an Unstable Tapo or Kasa Network Connection

    3. Keep the camera away from interference sources like microwaves, hair dryers, or TVs.

    4. Connect your phone to your home Wi-Fi and test live view again.

    5. Try mobile data or a different Wi-Fi network with a strong signal.

    6. Disable any active VPN or network filtering/security software.

    7. Test live view/playback on another mobile device.

 

More details, please refer to this FAQ: Tapo/Kasa Camera Not Working: Cannot View Camera Troubleshooting Guide

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