I will definitely never do business with tapo/tp link/etc. again. What criminals. YOU ADMITTED TO FRAUD. I'm posting this here because I figured out throught he shopify interface that there is a return link there. I got approved and then never heard from them again. I'm betting 70/30 that I return the cameras and tapo says "huh? We never got them." So I'm documenting this adventure with the credit card company, and if I ever get instructions for returning the cameras. I will send them SIGNATURE REQUIRED. Because this is the LEAST TRUSTWORTHY COMPANY I've ever met.

 

Chat Reference ID: 9f78cbc1-1a4a-4194-98c0-18cd39f4fcad

system (09:46:54)
Before we begin, please notice that this chat will be monitored or recorded for training, quality assurance, and to improve our products and services. To better assist you, we might ask for some basic information like your name, phone number, email, or shipping address. We'll only use this information with your permission to support your request.

bot (09:46:56)
Welcome to TP-Link Chat Support! How may we assist you today?
Please select one of the options below to proceed.
• Need help with my product
• Product Specifications & Recommendations
• Follow up on an existing case

Caroline Bogart (09:47:03)
Need help with my product

bot (09:47:07)
I'm here as an AI-powered search assistant designed to help you with product-related questions or issues based on our knowledgebase. We do offer live agent support, but to save you time waiting in queue, we recommend trying me first for instant answers.

Please input your question or describe your issue. Here are a few examples for your reference:
• How to properly format the SD card in Tapo Smart Camera?
• Tapo Smart Camera showing as 'offline' in the Tapo APP
• Tapo Smart Camera not powering on, LED indicators stay off when plugged into power
• Having trouble connecting Tapo Smart Camera to Wi-Fi network
• How to install and configure Tapo Smart Camera?

Caroline Bogart (09:47:19)
i'm not happy with these cameras. I want to return them

bot (09:47:45)
Thanks for reaching out! I understand that you're unhappy with your Tapo cameras and would like to return them for a refund.

To help you with this, could you let us know where you purchased your cameras? Here's what applies depending on your situation:

1. <b>If purchased from the official Tapo Store:</b> Please reply "talk to agent" to connect with our support team and have your order number ready for further assistance.

2. <b>If purchased from another retailer (e.g., Amazon, Best Buy, etc.):</b> Refunds must be handled directly by the seller under their return policy, as the retailer is the party that entered into the contract of sale with you. Unfortunately, Tapo is unable to process refunds for purchases made through third-party retailers. You can also review our warranty policy here for reference: https://www.tp-link.com/support/replacement-warranty/

3. <b>If the retailer's return window has already closed:</b> Please reply "talk to agent" to connect with our support team and provide your product details along with any troubleshooting steps you've already tried. If the device is confirmed to be faulty and is still within its warranty period and was purchased from an authorized retailer, we may be able to arrange a replacement. Please note that exchanges to a different model are generally not supported unless your device is confirmed damaged and the same model is unavailable.
[not selected]

Caroline Bogart (09:48:21)
talk agent

bot (09:48:29)
I understand that you need to chat with an agent.

You can reply "talk to agent" or click the "Agent" button at the top right corner to connect with a live agent.

For phones and tablets: the "Agent" button is located at the bottom left corner of your screen.
[not selected]

Caroline Bogart (09:49:06)
Talk to agent

system (09:49:10)
You are in queue now, there are 1 customer in front of you, an agent will be with you ASAP.

To assist you better, <b>please provide the following details while you wait</b>:
1) Date and place of purchase, if applicable
2) Brief description of your concern

system (09:49:18)
Agent Alec is at your service.

Caroline Bogart (09:50:39)
hi alec, i bought 4 c560ws and a hub, and a ton of memory, and i think these cameras are just bad, I'm not interested in a 50 step runaround where i show you screenshots of the "ai zoom," the software is poorly designed and this is not a support issue, it's a basic quality issue. The zoom is truly bad, my 10 year old cameras are much more clear. I've been through every setting 15 x and please don't make me do a whole dog and pony show to prove it to you.

Caroline Bogart (09:51:18)
is anyone there?

Caroline Bogart (09:51:29)
hello?

Alec (09:51:32)
If you're comfortable holding for just a moment, we'll review your information and have an answer for you shortly.

Caroline Bogart (09:51:47)
thank you i needed you to acknowedge there was someone there

Alec (09:52:05)
The problem seems a little complicated however we wanted to rectify this yet cannot find a proper solution at the moment. Can I follow up your case by email? I will take some more time to check more related information and discuss your case with the other colleagues to find a solution then get back to you via email ASAP.

Caroline Bogart (09:52:24)
you're going to abandon me, i can feel it. the runaround starts

Alec (09:53:10)
If you could send the screenshots showing the issue here will help us to rectify this

Caroline Bogart (09:53:18)
it's not complicated at all. I dislike this software, I think it's terrible, and there's no need to discuss this, it's not a technical issue.

Caroline Bogart (09:53:35)
NO are you listening to me? I said I hate it and no screenshot in the world is going to make that better

Alec (09:54:07)
I am very sorry if this made you feel this way, Can you tell me how can I help you with this?

Caroline Bogart (09:54:11)
you're stalling and i hate this game I never should have bought these, what choice are you going to give me? It's only a week+ since I bought them, they suck, please show me the return process

Caroline Bogart (09:55:05)
hello?

Alec (09:55:28)
If you're comfortable holding for just a moment, we'll review your information and have an answer for you shortly.

Caroline Bogart (09:55:37)
i'm not but here we are aren't we

Caroline Bogart (09:55:50)
this is not a hard question, WHAT IS THE RETURN PROCESS?

Alec (09:56:13)
Where and when did you buy this?

Caroline Bogart (09:56:23)
on this website about 10 days ago

Alec (09:56:29)
We'd like to arrange a call back to better assist you.
Can you help confirm information below for call back? Thank you!

[Region & Time zone]:
[Phone number]: 
[Name]:
[Email]:
[Model]:
[Issue/ Inquiry]:

Caroline Bogart (09:56:51)
run around run around stall stall stall WHAT IS THE RETURN PROCESS?

Alec (09:57:11)
We do not process return or refund its always the retailer like Amazon or bestbuy etc

Caroline Bogart (09:57:22)
I BOUGHT THEM ON YOUR WEBSITE

Caroline Bogart (09:57:35)
YOU SEE HOW I'M IN ALL CAPS NOW THIS IS AN JNDICATION OFHOW MUCH I DISLIKE THIS CONVERSATION

Alec (09:57:41)
Could you send the invoice here to check? We are the manufacturer we do not sell directly

Alec (09:57:54)
We'd like to arrange a call back to better assist you.
Can you help confirm information below for call back? Thank you!

[Region & Time zone]:
[Phone number]: 
[Name]:
[Email]:
[Model]:
[Issue/ Inquiry]:

Caroline Bogart (10:01:54)
what is this if not your site?

Caroline Bogart (10:01:58)
<img class="pasteImage" src="https://tp-connect-upload.s3.amazonaws.com/4b37e79e-8adb-4a94-9251-786c21309fab/2026/06/12/9f78cbc1-1a4a-4194-98c0-18cd39f4fcad/1781272915072-ta.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIASTDYK2OW4WJKCCPD%2F20260612%2Feu-central-1%2Fs3%2Faws4_request&X-Amz-Date=20260612T140158Z&X-Amz-Expires=86400&X-Amz-SignedHeaders=host&X-Amz-Signature=e2cabacb25af4126d1db6b7e81a982a9cc9954c9dfe018296cb414ac17215c27" alt="ta.png" />

Alec (10:03:03)
Replacement is what we could provide and it always undergo via email not via this chat

Caroline Bogart (10:03:44)
fine i will tell the credit card company to do a chargeback, I'll end up with a refund AND the cameras. 

Caroline Bogart (10:04:03)
they are defective and so is this runaround

Caroline Bogart (10:04:38)
the fact that you denied you even sold them to me is proof enough that will get the credit card company to back me. Do you want to give me a refund? No? Find. Play your game. You will lose.

Caroline Bogart (10:05:08)
You DENIED you SOLD THEM TO ME. Do you realize you admitted to fraud just now? This is INSANE.

Alec (10:06:22)
We wanted to help you for Refund however no troubleshooting had been performed and the product is not identified faulty on our end due to that

Caroline Bogart (10:07:07)
lol you don't get to define the reality of how commerce works. You are the reason we have consumer protection laws. I cannot WAIT so post this thread on x and instagram. 

Alec (10:08:06)
I duly respected your decision yet I wish I could help you yet all the help I offer you insist

Caroline Bogart (10:10:41)
is it hard to find work where you live? I'd like to think you don't need to work for such scammers. I hope your life sucks less in the future because you're working for thieves.

Alec (10:11:40)
I understand your frustration and thank you have a great day

system (10:17:01)
The chat has been disconnected due to your inactivity over the past 6 minutes.