C120 Poor Quality and Extremely Uneven Framerate

C120 Poor Quality and Extremely Uneven Framerate

C120 Poor Quality and Extremely Uneven Framerate
C120 Poor Quality and Extremely Uneven Framerate
19 hours ago
Model: Tapo C120  
Hardware Version:
Firmware Version: 1.9.3

I have set up my C120s in the Tapo app and they look great. They are responsive and clear.

I use Unifi Protect as my NVR so I am using these cameras in that via ONVIF. The playback and live recording is awful. The resolution is absolutely terrible unless the stream is 100% still, at which point it still looks bad. There is freezing every second like stop motion.
These issues are not present in the Tapo app. 

What is going on? I am about to return these cameras.

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Re:C120 Poor Quality and Extremely Uneven Framerate
an hour ago

  @Goobis 

Hi,
Thank you for your detailed feedback.
To help isolate the root cause, I recommend performing a quick comparison test using a different third-party tool:
1. Test with Other ONVIF Clients: Please try accessing your camera’s ONVIF stream using different software. A great free option for testing is ONVIF Device Manager (ODM).
2. Download and install ODM on a computer on the same network. Add your camera using its ONVIF credentials.
3. View the live stream and, if possible, record a short clip within ODM.


Key Question: Does the video in ODM also show the same poor quality, low resolution, and freezing “stop motion” effect? Or does it look clear and smooth?


If the video in ODM is clear and smooth (matching the Tapo app quality), then the problem is likely specific to Unifi Protect’s handling of the stream. In that scenario, the most effective next step would be to contact Ubiquiti’s (Unifi) Support Team. They would be in the best position to help you optimize NVR settings (such as stream profile selection, bitrate, frame rate, and decoding settings) to ensure compatibility with third-party ONVIF cameras.

 

Best Regards,


 

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