when I try to log in it says I need the plug in but I already have it.. I've been very frustrated by this. someone help me!

Me too, why is it so hard to contact support?

Hi what plugin are you using as I need to get it thanks

https://www.tplinkcloud.com/faqinfo_200_15.php

I got the plugin here..
it more complicated for me tho, I use firefox browser and they don't support any plug ins accept Flash now so I had to get a different version of that app..you need the ESA firefox version 45.

need more help you can email me at fotoguzzi@yahoo.com

buff69 wrote

Hi what plugin are you using as I need to get it thanks

You CANNOT be running the latest Firefox (52.0), as they no longer support this plugin: nonie_plugins_x86-2.7.6

I had to go back to Firefox 51, and make sure the browser DOES not update (in settings). No worries as Older versions of Firefox are readily available : https://support.mozilla.org/t5/Install-and-Update/Install-an-older-version-of-Firefox/ta-p/1564

fotoguzzi wrote

when I try to log in it says I need the plug in but I already have it.. I've been very frustrated by this. someone help me!

See above

Thanks zippersnapper can you point me in the right direction to fix my problem I can't view my camera over 3/4G only on home wifi I want to use my Android phone and my iPad many thanks buff69

buff, do you have the app on your android or are you trying to watch through the web?

https://play.google.com/store/apps/details?id=com.tplink.skylight&hl=en

Hi fotoguzzi oops I think I may have done it on the tplinkcloud I was pulling the blank image down it was saying it's on line but the image was blank but last night I for some random thing I tapped on the image and then it was there hooray I was using my iPad on 3G and wifi off so I guess that's what you have to do just tapp on it now the app I think doesn't work because of this npapi thing so I would like to know how to do it on my Android and iPad I was reading about how you have to have a static IP address and port forwarding on the router and that's all above my head I was going to take this camera back and I did buy a Yale camera but haven't taken it out of the box so that can go back now unless that is the better camera but any help you can give me please I would be most grateful many thanks buff69 I have the app and trying on both the app and web cheers

I had the exactly same problerm with my NC220 cameras. Solved it by installing the previous version of Mozilla Firefox (51.0). Now everything is back to normal. I tried to contact tp link customer service, but I still have not received a response from them. Guess it is too much trouble to inform us and not let all of us stupidly install, repair, remove and re-install the useless non IE plug in... I'm really disappointed.