You may find that your devices like your mobile phones and laptops lose internet connection constantly when they are connected to the router via Wi-Fi or Ethernet. It may be caused by many factors. Hence this FAQ will help you troubleshoot.

End-device means computer, laptop, front-device(s) means your modem or main router etc. which the TP-Link router is connected to.

 

 

 

Case 1

 

 

Step 1

Check whether the connection will be automatically restored after a few minutes. Check the Wi-Fi LED on the router when it happens and see if the wireless network can be found via your end-devices.

Step 2

It’s probably caused by wireless interference. To change wireless channel, channel width (refer to here) or get away from a wireless interference source, such as microwave oven, cordless phone, USB3.0 hard drive etc.

Step 3

Check firmware version of your router (here). Upgrade if it’s not the latest firmware. Contact our support if you need assistance upgrading the firmware.

Step 4

Contact TP-Link support with the information above for further assistance along with devices that are connected and operating system information.

 

 

Case 2

 

Note: Please only follow the steps below when there is no internet access.

Step 1

Log into the web management interface of the router.

Step 2

Check firmware version of your router (here). Upgrade if it’s not the latest firmware. Contact our support if you need assistance upgrading the firmware.

Step 3

Log into the router in order to check the WAN IP address, Default Gateway and DNS server. Write down all the parameters or take a screenshot. And save System Log (Advanced>System Tools>System Log).

Step 4

Contact TP-Link support with the information required above for further assistance.