What to do if you are not getting the password reset email

Released On: 2021-04-23 16:47:07Last update time: 2021-04-23 16:47:07

Step 1:

Check the domain type of your email address. The SMTP server will check the recipient in order to ensure the email has been sent successfully. The verification method works for emails from those domains which belong to small commercial, medical, educational institutions, or governmental agencies. Emails from the above domains are not recommended to be used.

please try to sign up for a new cloud account using mass emails, such as Gmail or Yahoo mail. Re-send you the activation email on the following web link: https://www.tplinkcloud.com/register.php

Step 2:

Check your email filter setting in your email account. Here we use Gmail settings as an example.

 

 

Step 3:

Add noreply@tp-link.com in the White list (by clicking Create a new filter) in your email setting.

In Gmail Filters and Blocked Addressed setting page you can also view the blocked email of your account.

 

If the above steps don’t solve your problem:

We recommend you change to another email for your cloud account. Don’t worry about that because our cloud will keep customer information a secret.

The main reason that you can’t receive email from our cloud is the block settings of your email account, some email has a high-security level, which will automatically block our cloud email address.

Moreover, The SMTP Server is likely not allowed to send an email per its SPF record. SPF is short for Sender Policy Framework, which approves the identity of the sender with IP address and copes with junk mail effectively. The recipient varies in different ways of authentication. Our SPF of the TP-LINK domain makes an additional record and suits common email generally.

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