Alexa can't connect to smart plugs (iphone)

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Alexa can't connect to smart plugs (iphone)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Alexa can't connect to smart plugs (iphone)
Alexa can't connect to smart plugs (iphone)
2017-09-29 10:37:40
Model :

Hardware Version :

Firmware Version :

ISP :

Hello,

I am unable to use my smart plugs with Alexa but the Kasa app can still control the devices. When I log into the Alexa app and try to "Enable" the Tp-Link Kasa skill I get an error "500 Internal server error" nginx/1.4.6 (Ubuntu)

Is this an error with Amazon or with Tp-Link? I have the latest firmware for the plug and both my Alexa and Kasa apps are the latest available. I have tried restarting the plug and my Amazon dot without success. Please advise.

Thanks
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Re:Alexa can't connect to smart plugs (iphone)
2017-10-05 18:14:28
Is it working now? I had the same issue the other day, remote control on kasa still worked, then after a while, it works, so I guess something went wrong at that moment with Amazon
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