Alexa doesn't find my HS100

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Alexa doesn't find my HS100

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Alexa doesn't find my HS100
Alexa doesn't find my HS100
2017-12-07 08:03:12
Model :

Hardware Version :

Firmware Version :

ISP :

I have enabled the skill. I can turn the switch on and off via the KASA app. When I try to add a device on the Alexa app, i get the message "No new devices found". And, I have no devices connected at all.

I read that I do not need a hub. Is that correct?
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#1
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7 Reply
Same problem - alexa says she is unable to find device
2017-12-08 06:56:48
I can use the device on my smartphone but unable to get Amazon Dot to find it. Also - anyone know how to share the device with others in the family so they can use their smartphone to turn on and off the device when I am not there?
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#2
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Re:Alexa doesn't find my HS100
2017-12-08 13:58:31
I also met the same problem a few days ago , but now it was resolved, I didn't change anything, they just work well suddenly.
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#3
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Re:Alexa doesn't find my HS100
2017-12-10 04:06:56
Have the same problem. All but one of my Kasa devices is working fine. One was discovered but cannot connect with Alexa, works fine in Kasa remote.
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#4
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Re:Alexa doesn't find my HS100
2017-12-11 00:30:59
Same as Anton....mine just started working and I didn't change anything
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#5
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Alexa Kasa issue - solved?
2017-12-12 00:35:45
I reset the Kasa device to factory reset, then opened Alexa and rediscovered. That worked! We’ll see if it holds.
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#6
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Re:Alexa doesn't find my HS100
2017-12-12 00:53:16
I FOUND THE SOLUTION ON ANOTHER BLOG!! There is one important step that is required, but not included in the KASA instructions. After you link the HS100 to the app, click on it. At that point, in the upper right hand corner of the screen, you will see a "settings" icon. Click on it. The first option if for "Remote Control". Turn it on, and everything will work fine. Note: this is not the same settings as found on the home screen. this is specific to the HS100 that you linked to the app.
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#7
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Re:Alexa doesn't find my HS100
2017-12-14 20:15:49
I fixed this by factory resetting the Amazon dot and then registering it. It then started working. I didn't have to factory reset the HS100. Hope that helps.
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#8
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