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KP303 plug board drops offline - flashing green/amber then switching sockets on and off randomly.

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KP303 plug board drops offline - flashing green/amber then switching sockets on and off randomly.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Politeinpublic

2020-07-06 00:12:24

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Registered: 2020-07-06

KP303 plug board drops offline - flashing green/amber then switching sockets on and off randomly.

2020-07-06 00:12:24

Model: AC50

Hardware Version:

Firmware Version: Latest

Firstly, the model drrop down menu doesn't let you select a product in anywhere near the same range of products.

It worked for a good 6 or so months. I can't find the receipt now either but I definietly bought it from JB Hi-Fi.

Now it will appear that someone had reset it fully - it dropps offline and I have to set it back up again. Within half an hour it will do the same again. I thought it was a dodgey wall power outlet so I have swapped it over, but that doesn't work either.

It seems to be very faulty. I have a bunch of HS100's all working fine.

3 Reply

Tony

2020-07-07 22:19:56

Posts: 6306

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Registered: 2018-11-06

Re:KP303 plug board drops offline - flashing green/amber then switching sockets on and off randomly.

2020-07-07 22:19:56

@Politeinpublic

If the device is constantly rebooting no matter what outlet you use it may be faulty.

Support will determine what options are available given your situation so I would recommend getting a hold of them.

Politeinpublic

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2020-07-08 12:05:44

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Re:KP303 plug board drops offline - flashing green/amber then switching sockets on and off randomly.

2020-07-08 12:05:44

I did as you said..................................................

Is this what TPLink call 'Tech support'?

Thank you very much for your email requesting information about TP-Link product.

Please follow these instructions to reset and install it again.
1. How to reset: https://www.tp-link.com/au/support/faq/2648/
2. How to install:https://www.tp-link.com/au/support/faq/2527/
Could you please check the firmware version of this plug? Then please upgrade it to the latest version.
How to update the firmware of Smart Devices in the Kasa App:https://www.tp-link.com/au/support/faq/1256/
Please tell me the whole LED changing process if the issue happens again. And please send me the picture of the label on the plug. I am afraid the receipt or any proof of purchase is necessary.
Best regards

> It worked for a good 6 or so months. I can't find the receipt now either but I definitely bought it from JB Hi-Fi.
> Now it will appear that someone has reset it fully, the light flashes between green and amber - it drops offline and I have to set it back up again. Within half an hour it will do the same again. I thought it was a dodgy wall power outlet so I have swapped it over, but that doesn't work either.
> I mentioned this in the forum, they advised me to contact you guys.

We look forward to hearing back from you. If you have additional information or feedback to provide, please let us know.
Christine.Zhang
TP-LINK Technical Support
------------------------------------------
Website: https://www.tp-link.com
Forum: https://community.tp-link.com
You may get answer quickly here: https://www.tp-link.com/support/faq/
Any feedback please contact our 24 hours Live Chat service: https://www.tp-link.com/support/contact-technical-support/#LiveChat-Support

THIS EMAIL AND ANY ATTACHMENTS ARE CONFIDENTIAL AND INTENDED SOLELY FOR THE USE OF INDIVIDUAL TO WHO THEY ARE ADDRESSED. IF YOU ARE NOT THE ADDRESSEE, PLEASE DO NOT USE OR PUBLISH ITS CONTENTS, PLEASE NOTIFY THE SENDER IMMEDIATELY AND THEN DELETE THE EMAIL. IF YOU ARE THE INTENDED RECIPIENT OF THE EMAIL, UPON RECEIPT IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU COMPLY WITH DATA PROTECTION LAWS THAT GOVERN ITS PROCESSING AND TP-LINK LTD GROUP POLICY WHERE APPROPRIATE.

To tech support from me:

Please re-read my comprehensive fault report and respond appropriately.

Politeinpublic

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2020-07-08 12:08:55

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Re:KP303 plug board drops offline - flashing green/amber then switching sockets on and off randomly.

2020-07-08 12:08:55

(Adhering to Australian consumer law, of course)

Politeinpublic

2020-07-06 00:12:24

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KP303 plug board drops offline - flashing green/amber then switching sockets on and off randomly.

KP303 plug board drops offline - flashing green/amber then switching sockets on and off randomly.

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