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Unable to turn on remote control "your device has no internet"

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Unable to turn on remote control "your device has no internet"

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

ITDad92

2020-12-20 23:58:15

Posts: 7

Helpful: 10

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Registered: 2018-12-26

Unable to turn on remote control "your device has no internet"

2020-12-20 23:58:15

Model: HS105

Hardware Version: V1

Firmware Version: 1.5.4

My device has an internet connection, as shown in device info, and shown in my router admin panel. However when I turn on remote control it fails saying "Your device has no internet. Please make sure your device is installed on a workable network, tap retry then we we will test connection in few seconds"

I have factory reset my devices and the issue persists. This happens on all devices I have, hs103, hs105, hs200, hs220.

Only started recently.

2 Reply

Carl

2020-12-29 18:37:34

Posts: 3860

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Registered: 2018-11-01

Re:Unable to turn on remote control "your device has no internet"

2020-12-29 18:37:34

@ITDad92

What type of network are you using? Mesh, Single SSID, Etc. Have you tried changing the encryption type or SSID or Password for the network?

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Z1haze

LV1

2021-12-31 03:00:27

Posts: 6

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Registered: 2021-12-31

Re:Unable to turn on remote control "your device has no internet"

2021-12-31 03:00:27

@ITDad92

I have this exact same issue. Should have known a few too good to be true. Junk products can't figure out they are connected to the internet. I have a non standard local network subnet, as in my home network I'd a 10.0.1.xxx network. Maybe that has to do with it

ITDad92

2020-12-20 23:58:15

Posts: 7

Helpful: 10

Solutions: 0

Stories: 0

Registered: 2018-12-26

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Unable to turn on remote control "your device has no internet"

Unable to turn on remote control "your device has no internet"

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