KP303 locking up and not responding
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.KP303 locking up and not responding
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hello. Recently my KP303 strip has begun randomly locking up. Literally 'reezing' in what the current state is. None of the 3 control buttons toggle. Cannot access it via the app (show grayed out).
If I unplug and plug back in the issue clears... and then randomly happens again. Freezing every few days on average.
Tried doing resets and factory resets per the instructions (https://www.tp-link.com/support/faq/2648/). However, please note that these instructions say to use the 'control button' for the factory reset... however, the KP303 has 3 control buttons. Tried all 3.
Issue still happens randomly.
Any help?
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Thank you for your clarification. To assist with this problem, a support ticket will be sent to your registered email, kindly check your inbox later and confirm.
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@Wayne-TP thank you for your email. I am unable to test with beta version firmware at this time, I have already returned all 4 power strips for exchange under warranty (they are due to arrive at your Chino Hills facility this afternoon).
Please let us know in this thread when the new firmware passes beta testing and makes its public release!
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This Article Applies to
KP303 V2.0 Firmware 1.0.7
Problem Description
The KP303 V2.0 1.0.7 freezes and goes offline intermittently. When KP303 goes offline in the APP, the strip also freezes and it can’t even be controlled by the physical power button.
The issue could be restored temporarily by rebooting the power strip (unplug and re-plug in).
Solution
Firmware 1.0.8 is released with the fix, please update your device to the latest version.
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The official firmware is released. Kindly update the device firmware as soon as you receive the replacement. If there is any problem, feel free to update in this topic!
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Issue seems to be formally resolved. Thank you for the timely support!
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