KP303 locking up and not responding

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KP303 locking up and not responding

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17 Reply
Re:KP303 locking up and not responding
2023-08-10 14:54:56

  @TFitzpatri8 

@Wayne-TP 

 

Seems identical to what I am experiencing and reporting.

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#12
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Re:KP303 locking up and not responding
2023-08-11 06:52:11

  @TFitzpatri8 

 

Thank you for your clarification. To assist with this problem, a support ticket will be sent to your registered email, kindly check your inbox later and confirm. 

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#13
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Re:KP303 locking up and not responding
2023-08-11 20:18:31

  @Wayne-TP thank you for your email. I am unable to test with beta version firmware at this time, I have already returned all 4 power strips for exchange under warranty (they are due to arrive at your Chino Hills facility this afternoon).

 

Please let us know in this thread when the new firmware passes beta testing and makes its public release!

 

 

 

 

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#14
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Re:KP303 locking up and not responding-Solution
2023-08-15 02:42:42 - last edited 2023-08-15 02:42:46

This Article Applies to


KP303 V2.0 Firmware 1.0.7
 


Problem Description

The KP303 V2.0 1.0.7 freezes and goes offline intermittently. When KP303 goes offline in the APP, the strip also freezes and it can’t even be controlled by the physical power button.

 

The issue could be restored temporarily by rebooting the power strip (unplug and re-plug in).

 

 

Solution

 

Firmware 1.0.8 is released with the fix, please update your device to the latest version. 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#15
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Re:KP303 locking up and not responding
2023-08-15 02:44:17

  @TFitzpatri8 

 

The official firmware is released. Kindly update the device firmware as soon as you receive the replacement. If there is any problem, feel free to update in this topic!

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#16
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Re:KP303 locking up and not responding
2023-08-16 14:58:55

  @Wayne-TP 

 

so far so good with the 1.0.8 FW.

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#17
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Re:KP303 locking up and not responding
2023-08-21 16:38:34

@Wayne-TP 

Issue seems to be formally resolved. Thank you for the timely support!

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#18
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